Shyam Bahadur Thapa Magar
Manassas
Summary
several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Skilled Specialist with expertise in project management, problem-solving and team leadership. Strengths lie in ability to efficiently manage multiple tasks, develop strategic plans and ensure successful execution of operational goals. Previous experience led to significant improvement in workflow processes and overall performance efficiencies. Demonstrated skills include adaptability, negotiation and strong communication abilities.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Reclaim specialists
Mobile sentrix
Manassas
10.2025 - Current
- Managed inventory levels for various mobile device components.
- Assisted in the development of training materials for new staff.
- Conducted quality assurance checks on incoming and outgoing products.
- Collaborated with cross-functional teams to enhance operational processes.
- Coordinated logistics for shipment and receiving of mobile parts.
- Implemented best practices for inventory management systems and tools.
Technical Supervisor
Worldlink communications ltd
Birendranagar
03.2012 - 09.2025
- Key Responsibilities & Experience
- Provided Tier 1 & Tier 2 customer technical support for internet and network services, ensuring high customer satisfaction and quick issue resolution.
- Supervised technical teams and coordinated daily field operations as a Technical Supervisor.
- Installed, and maintained network Cisco, junipers switches, configured (Extreme, and Raisecom )switches Performed switch power installation, rack mounting, grounding, and cabling according to safety standards.
- Installed and tested patch cables, repaired Cat5 and Cat6 Ethernet cables, and ensured proper cable management.
- Installed and replaced SFP modules; worked with single-mode and multi-mode fiber.
- Handled fiber optic splicing machines , termination, and troubleshooting in both active and passive optical networks.
- Conducted OTDR testing for fault detection, fiber loss measurement, and network validation.
- Implemented and maintained MUX (multiplexing) network installations.
- Installed and configured wireless network solutions using Ubiquiti (UBNT) and Cambium Networks equipment.
- Performed end-to-end fiber and wireless connectivity troubleshooting, minimizing network downtime.
- Supported customer site installations, upgrades, and post-installation testing.
- Trained and guided junior technicians on network installation and troubleshooting procedures.
- Support: Customer Technical Support, Field Support, Team Supervision
Education
Shree Jana Higher Secondary School
Birendranagar, Karnali pBachelor of Arts - International Relations
Mid Wester University
Birendranagar, Karnali pSkills
- Network troubleshooting
- Customer technical support
- Inventory management
- Fiber optic splicing
- Customers compliance
- Staff management
- OS installation in computer and software installation
- Fiber optic networking and coppers cable networking
- Low voltage working
Languages
English
Elementary
Hindi
Professional
Nepali
Full Professional
References
References available upon request.
Timeline
Reclaim specialists
Mobile sentrix
10.2025 - Current
Technical Supervisor
Worldlink communications ltd
03.2012 - 09.2025
Shree Jana Higher Secondary School
Bachelor of Arts - International Relations
Mid Wester University