Shyan Maldonado
Longview
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, conflict resolution in high pressure environments, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into management, leveraging strong interpersonal and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Bartender
Film Alley
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead Waitress
Tia Juanita's Fishcamp
02.2024 - 10.2024
- Stepped into various roles within the restaurant as needed, showcasing adaptability and team player mindset.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
Waitress/Bartender
Margaritaville Casino
03.2022 - 02.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Helped bridge communication barriers with Spanish speaking customers due to being bilingual
Waitress/Event Planning
Ernest's New Orleans Restuarant
08.2017 - 02.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
High School Diploma -
C. E Byrd Highschool
Shreveport, LA05-2018
Skills
- Strong multitasking
- Anticipating guest needs
- Beer and wine recommendations
- Customer service expertise
- Outgoing personality
- Multilingual in English/Spanish
- POS system operation
- Collaboration and teamwork
- Conflict resolution
- Clear and effective communication
- Handling difficult customers
- Team training and development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bartender
Film Alley
10.2024 - Current
Lead Waitress
Tia Juanita's Fishcamp
02.2024 - 10.2024
Waitress/Bartender
Margaritaville Casino
03.2022 - 02.2024
Waitress/Event Planning
Ernest's New Orleans Restuarant
08.2017 - 02.2024
High School Diploma -
C. E Byrd Highschool
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