Shyan Phillips
Lakeland
Summary
Organized, known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
4
4
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Receptionist
Hill Nissan
Winter Haven
10.2025 - Current
- Greeted visitors and clients with professionalism and warmth.
- Managed incoming calls and directed them to appropriate staff members.
- Scheduled appointments for service and sales departments efficiently.
Substitute Teacher
Kelly Educational Services
Lakeland
10.2024 - 02.2025
- Implemented lesson plans to engage students in diverse subjects.
- Supervised classroom activities and maintained a positive learning environment.
- Collaborated with full-time teachers to support student needs and instructions.
Customer Service Cashier
Walmart
Plant City
09.2023 - 06.2024
- Processed customer transactions using point-of-sale systems efficiently.
- Assisted customers with inquiries and product selections promptly.
- Maintained cleanliness and organization of checkout areas consistently.
Kennel Technician
Kathleen Veterinary Hospital
Lakeland
07.2023 - 08.2023
- Cleaned and maintained kennel areas for optimal hygiene and comfort.
- Monitored animal behavior and health throughout daily routines.
- Assisted veterinary staff during examinations and treatments.
Driver
Mister Carwash
Lakeland
05.2023 - 07.2023
- Operated company vehicles to transport customers efficiently and safely.
- Maintained cleanliness and organization of vehicle interiors and exteriors.
- Communicated effectively with customers to provide excellent service experiences.
Customer Service Representative
Harvey’s Supermarket
Lakeland
05.2022 - 05.2023
- Assisted customers with product inquiries and recommendations.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints and provided effective solutions.
Education
George Jenkins High School
Lakeland, FloridaSkills
- Professionalism
- Communication skills
- Attention to detail
- Data entry
Certification
- BLS (Basic Life Support Certification)
References
References available upon request.
Timeline
Receptionist
Hill Nissan
10.2025 - Current
Substitute Teacher
Kelly Educational Services
10.2024 - 02.2025
Customer Service Cashier
Walmart
09.2023 - 06.2024
Kennel Technician
Kathleen Veterinary Hospital
07.2023 - 08.2023
Driver
Mister Carwash
05.2023 - 07.2023
Customer Service Representative
Harvey’s Supermarket
05.2022 - 05.2023
George Jenkins High School