Walters Khan
Katy,TX
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Receptionist
Emaar Hospitality Group
United Arab Emirates , Dubai
03.2023 - 11.2025
- Greeted and welcomed guests, ensuring a pleasant first impression.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments for guests, coordinating with various hotel services.
- Maintained front desk organization, ensuring all materials were readily available.
- Provided information about hotel amenities and local attractions to guests.
- Assisted in handling guest complaints, ensuring prompt resolution and satisfaction.
- Processed check-ins and check-outs, verifying guest information accurately.
- Collaborated with housekeeping staff to ensure room readiness for arrivals.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Processed payments and updated accounts to reflect balance changes.
Education
BBA - Economics And Macroeconomics
University Institute of Golf of Guinea
Douala,Cameroon, West Region 06.2015 - 08.2017
Skills
- Customer service
- Appointment scheduling
- Front desk management
- Data entry
- Payment processing
- Office administration
- Communication skills
- Problem solving
- Time management
- Conflict resolution
- Attention to detail
- Multitasking abilities
- Professionalism
- Data inputting
- Documentation and reporting
- Professional demeanor
- Customer and client relations
- Call redirection
- Telephone skills
- Office supply inventory control
- Travel arrangements
- Scheduling appointments
Languages
English
Full Professional
French
Elementary
References
References available upon request.
Timeline
Receptionist
Emaar Hospitality Group
03.2023 - 11.2025
BBA - Economics And Macroeconomics
University Institute of Golf of Guinea
06.2015 - 08.2017