Summary
Overview
Work History
Education
Skills
Certification
Timeline
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SHYANN WAGGONER

Venice

Summary

Dedicated administrative professional with solid background in high stress environments focused on delivering exceptional clerical and operational support. Articulate communicator with charming nature and sound judgement to handle diverse daily tasks with little oversight. Well-versed in managing office supplies, paperwork, and project needs in a timely and efficient manner

Overview

11
11
years of professional experience
1
1
Certification

Work History

Aircraft Records Analyst

Swift Airlines
05.2023 - 12.2023
  • Enhanced aircraft record accuracy by conducting thorough audits and reviewing maintenance documentation.
  • Streamlined record-keeping processes for increased efficiency by implementing digital filing systems.
  • Ensured compliance with regulatory standards by maintaining up-to-date knowledge of industry requirements and FAA regulations.
  • Reduced discrepancies in aircraft records, identifying errors and coordinating with maintenance teams to ensure timely corrections.
  • Assisted in the successful completion of aircraft inspections, providing accurate documentation for audit purposes.
  • Improved overall safety and reliability of aircraft fleet through meticulous management of maintenance records and scheduling.

Shift Manager

Starbucks
08.2012 - 08.2023
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
  • Assisted in budget preparation for the department which led to better financial management throughout the year.

Aviation Maintenance Administrator

US Navy
06.2015 - 02.2019
  • Enhanced aircraft safety by conducting thorough maintenance inspections and addressing potential issues.
  • Streamlined maintenance processes for increased efficiency and reduced downtime in the hangar.
  • Collaborated with engineering teams to implement improvements in aircraft systems and components.
  • Maintained detailed records of all maintenance activities, ensuring accurate documentation and compliance with regulations.
  • Coordinated with other departments to optimize scheduling of routine aircraft maintenance, minimizing disruption to flight operations.
  • Improved communication between maintenance personnel and flight crews by establishing clear protocols regarding aircraft status updates.
  • Provided technical support to pilots during pre-flight checks, helping identify any potential issues before takeoff.
  • Actively participated in safety audits and inspections, proactively addressing findings to improve overall operations.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.

Education

High School Diploma -

Venice High School
Venice, FL

Associate of Arts -

Forsyth Technical Community College
Winston-salem, NC

Skills

  • Conflict Resolution Techniques
  • Project Management Experience
  • Organizational Abilities
  • Customer Service Focus
  • Computer Literacy
  • Continuous Learning Mindset
  • Strong Communication Skills
  • Adaptability and Flexibility
  • Attention to Detail
  • Records Management

Certification

Enlisted Aviation Warfare Specialist

Basic Military Training

Life Skills Class through USN

Aviation Maintenance Military School

Serve Safe Certification

Timeline

Aircraft Records Analyst

Swift Airlines
05.2023 - 12.2023

Aviation Maintenance Administrator

US Navy
06.2015 - 02.2019

Shift Manager

Starbucks
08.2012 - 08.2023

High School Diploma -

Venice High School

Associate of Arts -

Forsyth Technical Community College

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SHYANN WAGGONER