Shyanne Baez
Bakersfield,CA
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable experiences. Dedicated Manager's Assistant with 5 years of experience taking responsibility for various administrative and managerial tasks to keep operations running smoothly. Well-versed in coordinating service operations and monitoring and maintaining inventory. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Fast learner with the willingness to learn to be better.
Overview
8
8
years of professional experience
Work History
Bartender/Server
Chillis
02.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Shift Leader Manager
Jack In The Box
05.2016 - 01.2019
- Trained and mentored new employees to maximize team performance.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Kept employees operating productively and working on task to meet business and customer needs.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Tracked receipts, employee hours, and inventory movements.
Education
Associate of Arts - Sociology
Bakersfield College
Bakersfield, CAHigh School Diploma -
Golden Valley High School
Bakersfield, CASkills
- Cash Handling
- Process Payments
- Guest Relations Management
- Identification Requirements
- Employee Communications
- Motivational Leadership
- Customer Service
Timeline
Bartender/Server
Chillis
02.2019 - Current
Shift Leader Manager
Jack In The Box
05.2016 - 01.2019
Associate of Arts - Sociology
Bakersfield College
High School Diploma -
Golden Valley High School
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