Shyanne Barnhart
Lakeland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Recent graduate with foundational knowledge in forensic investigations and hands-on experience gained through academic work. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
4
4
years of professional experience
Work History
BDC Service Representative
Regal Automotive
01.2021 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
- Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
- Developed strategies for outbound call campaigns, resulting in increased bookings for service appointments.
- Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
- Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
- Achieved high level of customer service by assisting customers and assessing needs.
Education
Bachelor of Science - Forensic Investigation
Keiser University
Tampa, FL07-2025
Skills
- Strong multitasking
- Goal-oriented mindset
- Customer service
- Call center experience
- Excellent communication
- Phone etiquette
- Microsoft office
- Problem-solving
- Positive attitude
Forensic skills obtained from education:
- Crime scene report documentation
- Evidence handling and packaging
- Crime scene photography
- Cameras, computers, office equipment, and crime scene equipment operation
- Evidence Processing
Timeline
BDC Service Representative
Regal Automotive
01.2021 - Current
Bachelor of Science - Forensic Investigation
Keiser University
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