Shyanne Lum
Lake Forest,CA
Summary
Experienced Office Manager in payroll, accounts, and receiving. I am friendly and have a professional attitude at work.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Office Manager
The Springs Of Napa
Napa, CA
11.2021 - 06.2022
- Recruited and screened potential participants.
- Processed new hire paperwork and documents.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Supported finance department payroll administration while monitoring reportable hours of 25 employees.
- Verified timekeeping records and handled any discrepancies with employees.
- Executed billing tasks and recorded information in company databases.
Receptionist
The Springs Of Napa
Napa, CA
03.2020 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line telephone, directing callers to appropriate company personnel.
- Checked-in visitors, and distributed visitor badges.
Direct Support Professional
Strategies To Empower People
Sonoma, CA
09.2017 - 02.2020
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Transported individuals to medical appointments and other errands.
- Monitored progress and documented any status changes accordingly.
- Assisted with medication administration as directed by physician.
- Developed rapport with patients to create a safe and trusting environment for care.
- Worked to improve and enhance patient lives through effective and compassionate care.
Caregiver
On My Own Independent Living Services
Sonoma, Ca
01.2017 - 09.2017
- Maintain accurate records of patient care, condition, progress and concerns.
- Respond appropriately to the physical, emotional and developmental needs of patients.
- Monitor and record seizure activity.
- Cook appetizing and satisfying meals and snacks.
- Assist patient with bathing, oral hygiene, grooming, feeding and elimination.
- Maintain a clean, healthy and safe environment.
- Obtain household supplies and run daily errands.
- Report any unusual circumstances in the patients’ condition or environment.
Sales And Support Generalist
Limited Brands
, Pink
10.2015 - 01.2017
- Train and mentor new associates on procedures and sale techniques.
- Consult with customers to determine needs and find best-fit items.
- Restock merchandise and prepare sales floor before the start of day.
- Problem solving skills used to configure sale presentation.
Sales Associate
Forever 21
Fairfield, CA
01.2013 - 01.2015
- Welcomed customers into the store and helped them locate items.
- Stocked and replenished merchandise in store.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Cleaned and organized the store, including the cash wrap and displays.
- Operated a cash register for cash, check and credit card transactions with accuracy.
Education
Bachelor of Arts - Biological Science
Sacramento State College
SacramentoAssociate of Science -
Solano Community College
Fairfield, CA05.2020
High School Diploma -
Vacaville Christian High School
Vacaville, CA2013
Skills
- Administrative support
- Excellent time management
- Caregiving Experience
- Experienced with Microsoft 365
- Clear oral/written communication
- Kronos Time Keeping
Certification
BLS and First Aide Certificate
Timeline
Office Manager
The Springs Of Napa
11.2021 - 06.2022
Receptionist
The Springs Of Napa
03.2020 - 11.2021
Direct Support Professional
Strategies To Empower People
09.2017 - 02.2020
Caregiver
On My Own Independent Living Services
01.2017 - 09.2017
Sales And Support Generalist
Limited Brands
10.2015 - 01.2017
Sales Associate
Forever 21
01.2013 - 01.2015
Bachelor of Arts - Biological Science
Sacramento State College
Associate of Science -
Solano Community College
High School Diploma -
Vacaville Christian High School