Shyann M Green
New York
Summary
Demonstrates comprehensive medical administrative skills, from coordinating patient appointments to managing electronic health records. Ability to enhance operational productivity through meticulous attention to detail and effective communication, ensuring a seamless experience for both patients and healthcare providers.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr Medical Secretary
NYU Lagone Health Pulmonary and Critical Care Asso
New York
07.2025 - Current
- Coordinated patient scheduling and appointments for pulmonary care services.
- Managed electronic health records and ensured data accuracy for patient information.
- Communicated effectively with medical staff regarding patient needs and treatment plans.
- Managed calendars for multiple physicians ensuring accuracy of appointments.
- Verified insurance coverage prior to treatments or procedures being performed.
- Ensured compliance with all applicable regulations related to HIPAA privacy laws.
- Routed laboratory or diagnostic results to appropriate staff.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Compiled physical and digital documents, charts, and reports.
- Documented and responded to incoming correspondences to address questions.
- Created forms for new patient registration processes.
- Provided administrative and secretarial support to physicians and other healthcare professionals.
- Coordinated billing process including filing insurance claims and handling payments received from patients.
Medical Secretary
NYU LANGONE CENTER FOR MENS HEALTH
New York
04.2022 - 07.2025
- Managed scheduling and appointment coordination for diverse group of providers, ensuring smooth patient flow.
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Coordinated phototherapy appointments for patients, ensuring timely scheduling and communication of details.
- Arranged and streamlined Excimer Laser scheduling, enhancing efficiency for patient treatments.
- Conducted patient intake interviews, gathering medical information and insurance details.
- Facilitated communication and collaboration with patients and healthcare team members, enhancing relationships and ensuring care continuity.
- Optimized office administration productivity by utilizing expertise in medical terminology and insurance processes.
- Established and updated precise patient files, ensuring adherence to regulatory mandates.
- Efficiently managed incoming telephone calls, accurately recording messages and effectively directing callers to appropriate personnel.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared new charts and updated existing ones while successfully managing records transfers between offices.
- Processed claims forms for various appointments and resolved denials or insurance issues to streamline billing.
- Oversaw administrative functions of medical practice, contributing to improved patient satisfaction through streamlined processes.
- Provided support to clinical staff during exams by handing instruments or providing assistance with paperwork.
Medical Records Clerk
NYU LANGONE
NEW YORK CITY
12.2020 - 04.2022
- Coordinated electronic health record quality assurance processes to ensure accuracy and completeness of medical records.
- Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
- Streamlined medical records organization and retrieval to improve access and efficiency.
- Retrieved and prepared patient charts for timely access during upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Obtained information by contacting appropriate personnel or patients.
- Followed-up with insurance companies and individuals to resolve discrepancies.
- Reached out to medical providers to check on requests and address issues.
- Sent records requests and stayed in close communication with case managers regarding open issues.
- Created reports, emails, and memoranda to facilitate clear communication across departments.
Medical Records Coordinator
ProHEALTH Care
Lake Success
12.2019 - 12.2020
- Adhered to HIPAA policies while answering calls from patients, attorneys, physician offices, and insurance companies, coordinating timely fulfillment of medical information requests
- Process medical records requests for patients and third-party requestors
- Verify authenticity of medical record requests, copy records, and transmit to recipients using the appropriate delivery method
- Followed up on unpaid invoices for medical records requests, ensuring prompt payment and maintaining revenue flow
- Performed job-related tasks to enhance team operations.
Medical Records Clerk / H.I.M
CIOX Health / Northwell Health
Manhasset
03.2019 - 12.2019
- Processed medical record requests at North Shore University Hospital, adhering to HIPAA policies; logged requests into ROI database/Smart log database, managing documents from mail, fax, email, and physical locations.
- Managed incoming phone calls and processed medical record requests, ensuring timely delivery of information to patients and healthcare providers.
- Executed scanning and retrieval of documents in medical record office, maintaining organized and accessible records.
- Process same day record requests ( emergency room visit , radiology disc or report request , lab results ) process requested for admission stays delivered through or in person , systems used included ( Sunrise ,
- Cerner millennium, Syngo , All Scripts , Power Sign , Invision , Centricity , Cardio Report )
Education
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ07-2026
Skills
- Health information management
- Clinical documentation
- HIPAA compliance
- Insurance authorizations
- Records management
- Epic systems proficiency
- Database maintenance
- Workflow optimization
- Administrative support
- Calendar management
- Work prioritization
- Time management
- Multitasking
- Compliance assurance
- Customer service
- Critical thinking
Affiliations
Patient Experience Ambassador - As a patient experience ambassador I strive to make sure my team and employees around me are treating patients with the highest level of respect and have a clear understanding of patient experience and how it can change the outlook a patient can have on a company.
FGP CHAMPION - Take part in monthly calls to explore improved clinical and administrative workflows as well as improve patient experience through surveys and patient feedback
Certification
- NYU Langone Health Team Member Leadership Development Program
Timeline
Sr Medical Secretary
NYU Lagone Health Pulmonary and Critical Care Asso
07.2025 - Current
Medical Secretary
NYU LANGONE CENTER FOR MENS HEALTH
04.2022 - 07.2025
Medical Records Clerk
NYU LANGONE
12.2020 - 04.2022
Medical Records Coordinator
ProHEALTH Care
12.2019 - 12.2020
Medical Records Clerk / H.I.M
CIOX Health / Northwell Health
03.2019 - 12.2019
Bachelor of Science - Healthcare Administration
University of Phoenix