Shyann M Green
Astoria,NY
Summary
Seasoned Senior Medical Secretary with proven experience in managing daily clinic operations and healthcare administrative environments. Possess strong communication skills, adept at managing patient records, coordinating medical staff, and ensuring smooth office operations. Significant contributions to enhancing overall patient care and satisfaction through efficient handling of administrative tasks. Skilled in utilizing medical software for documentation and scheduling purposes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Sr Medical Secretary
NYU Lagone Health Pulmonary and Critical Care Asso
New York, New York
07.2025 - Current
- Managed daily operations and scheduling for NYU Langone Bronchiectasis Clinic.
- Updated electronic health records to keep patient information accurate and confidential.
- Managed calendars for multiple physicians to keep appointments organized.
- Coordinated patient scheduling for pulmonary care services.
- Communicated with medical staff regarding patient needs and treatment plans.
- Verified insurance coverage to prevent treatment delays and confirm patient eligibility.
- Followed HIPAA privacy requirements in daily work.
- Routed laboratory and diagnostic results to appropriate staff.
- Used medical terminology and insurance processes to support office productivity.
- Coordinated medication orders and deliveries to support timely patient care.
- Confirmed out-of-state benefits to support smooth care access.
- Confirmed out-of-state benefits to support smooth care access.
- Supported billing tasks, including insurance claim filing and patient payment handling.
- Provided administrative and secretarial support to physicians and other healthcare professionals.
Medical Secretary
NYU LANGONE CENTER FOR MENS HEALTH
New York, NY
03.2022 - 06.2025
- Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
- Managed scheduling and appointment coordination for a diverse group of providers, ensuring smooth patient flow.
- Coordinated phototherapy appointments, ensuring timely scheduling and clear communication of details to enhance patient experience.
- Arranged and streamlined Excimer Laser scheduling, enhancing efficiency for patient treatments.
- Conducted patient intake interviews, gathering medical information and insurance details.
- Facilitated communication and collaboration with patients and healthcare team members, enhancing relationships and ensuring care continuity.
- Optimized office administration productivity by utilizing expertise in medical terminology and insurance processes.
- Efficiently managed incoming telephone calls, accurately recording messages and effectively directing callers to appropriate personnel.
- Prepared new charts and updated existing ones while successfully managing records transfers between offices.
- Processed claims forms for appointments and resolved insurance issues to facilitate seamless billing operations.
- Oversaw administrative functions of a medical practice, enhancing patient satisfaction through efficient process management.
Medical Records Clerk
NYU LANGONE
NEW YORK CITY, NEW YORK
11.2020 - 03.2022
- Coordinated electronic health record quality assurance processes to ensure accuracy and completeness of medical records.
- Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.
- Streamlined medical records organization and retrieval to improve access and efficiency.
- Retrieved and prepared patient charts to ensure timely access for upcoming appointments.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Followed up with insurance companies and individuals to resolve discrepancies and ensure accurate billing.
- Generated comprehensive reports to provide clear insights for team discussions., emails, and memoranda to facilitate clear communication across departments.
Medical Records Coordinator
ProHEALTH Care
Lake Success, NY
11.2019 - 11.2020
- Adhered to HIPAA policies while answering calls from patients, attorneys, physician offices, and insurance companies, coordinating timely fulfillment of medical information requests
- Processed medical records requests for patients and third-party requestors, ensuring compliance with regulations and timely delivery.
- Verify authenticity of medical record requests, copy records, and transmit to recipients using the appropriate delivery method
- Followed up on unpaid invoices for medical records requests, securing prompt payment and supporting revenue continuity.
- Performed tasks to improve team efficiency and streamline operations. to enhance team operations.
Medical Records Clerk / H.I.M
CIOX Health / Northwell Health
Manhasset, NY
02.2019 - 11.2019
- Processed medical record requests at North Shore University Hospital, adhering to HIPAA policies; logged requests into ROI database/Smart log database and managed documents from mail, fax, email, and physical locations.
- Processed same-day record requests for emergency room visits and lab results, ensuring timely access to patient information. ( emergency room visit , radiology disc or report request , lab results ) processed for admission stays delivered through or in person , systems used included ( Sunrise ,
- Managed incoming phone calls and processed medical record requests, facilitating timely information delivery to patients and healthcare providers.
- Executed document scanning and retrieval in a medical record office, ensuring organized and accessible record management.
- Cerner millennium, Syngo , All Scripts , Power Sign , Invision , Centricity , Cardio Report )
Education
Master of Science - Public Health
Florida Agricultural And Mechanical University
Tallahassee, FL08-2028
Bachelor of Science - Healthcare Administration
University of Phoenix
Tempe, AZ07-2026
Skills
- Clinical documentation
- HIPAA compliance
- Health information management
- Insurance authorizations
- Records management
- Epic systems proficiency
- Medical software expertise
- Database maintenance
- Workflow optimization
- Administrative support
- Calendar management
- Meeting coordination
- Time management
- Work prioritization
- Multitasking
- Office efficiency
- Compliance assurance
- Process improvement initiatives
- Healthcare administration
- Patient advocacy
- Customer service
- Critical thinking
- Team collaboration
- Team collaboration
Affiliations
Patient Experience Ambassador - As a patient experience ambassador I strive to make sure my team and employees around me are treating patients with the highest level of respect and have a clear understanding of patient experience and how it can change the outlook a patient can have on a company.
FGP CHAMPION - Take part in monthly calls to explore improved clinical and administrative workflows as well as improve patient experience through surveys and patient feedback
Certification
- NYU Langone Health Team Member Leadership Development Program
Timeline
Sr Medical Secretary
NYU Lagone Health Pulmonary and Critical Care Asso
07.2025 - Current
Medical Secretary
NYU LANGONE CENTER FOR MENS HEALTH
03.2022 - 06.2025
Medical Records Clerk
NYU LANGONE
11.2020 - 03.2022
Medical Records Coordinator
ProHEALTH Care
11.2019 - 11.2020
Medical Records Clerk / H.I.M
CIOX Health / Northwell Health
02.2019 - 11.2019
Master of Science - Public Health
Florida Agricultural And Mechanical University
Bachelor of Science - Healthcare Administration
University of Phoenix