Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Shyasia Adams

Springfield Gardens,NY

Summary

Dynamic customer service professional with extensive experience at Walmart, excelling in cash handling and complaint resolution. Proven ability to enhance sales through effective product knowledge and relationship building. Recognized for maintaining high accuracy in transactions while fostering a positive shopping experience, contributing to increased customer loyalty and satisfaction.

Overview

8
years of professional experience

Work History

Family Dollar

Cashier and Stocking
03.2024 - 05.2025

Job overview

  • Set up new sales displays each week with fresh merchandise.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Walmart

Remodeler
03.2022 - 01.2024

Job overview

  • Checked supply inventories and work orders daily to encourage subcontractor efficiency and productivity.
  • Collaborated with customers to determine budgets for kitchen and bath remodeling projects and find appropriate material sources.
  • Completed over Number jobs independently based on customer desires, inventories, and budgets.
  • Adhered to tight schedules to avoid construction delays and finish Number projects before expected completion dates.
  • Read and interpreted all blueprints and schematics for Number projects.
  • Worked with employees to manage projects from design to completion.
  • Followed maintenance schedules and completed repairs efficiently to increase equipment lifespan by Number%.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Helped with erecting scaffolding and ladders.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.

Walmart

Customer Service Representative
12.2018 - 01.2020

Job overview

  • Responded to customer requests for products, services, and company information.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved accounting, service and delivery concerns.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Maintained up-to-date knowledge of product and service changes.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Sought ways to improve processes and services provided.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered prompt service to prioritize customer needs.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Walmart

Cashier
12.2018 - 01.2020

Job overview

  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Stop & Shop

Cashier
08.2019 - 08.2019

Job overview

  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Department of Social Services

Clerical Assistant
07.2017 - 09.2017

Job overview

  • Responded to inquiries from callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized files and stocked supplies to support team needs and maximize performance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Composed sensitive, confidential reports and documentation.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
  • Input data into spreadsheets and databases.
  • Edited documents to keep company materials free of grammar errors.
  • Edited and proofread documents for accuracy and completeness.

Education

Westbury Highschool
Westbury, NY

06.2018

University Overview

Skills

  • Drawer balancing
  • Returns processing
  • Product restocking
  • Report preparation
  • Credit and cash transactions
  • Product knowledge
  • Ordering and stocking
  • Clear communication
  • Point-of-sale system operation
  • Regulatory compliance
  • Online orders preparation
  • Liquor law compliance
  • Loyalty program promotion
  • Complex Problem-solving
  • Merchandise restocking
  • Cash handling
  • Customer service
  • Complaint resolution
  • Basic math
  • Issue resolution
  • Cleaning and sanitizing
  • Scanner operations
  • Expense tracking
  • Retail merchandising
  • Staff mentoring
  • Multitasking and organization
  • Daily reporting
  • Currency counting
  • Refund handling
  • Team collaboration
  • Guest inquiries
  • Data entry
  • Credit card processing
  • Sales expertise
  • Purchase assistance
  • Liquor regulations and compliance
  • Training and onboarding
  • Identification checks
  • Cash handling and management
  • Checkout monitoring
  • Customer service excellence
  • Time management skills
  • Sales transactions

Timeline

Cashier and Stocking
Family Dollar
03.2024 - 05.2025
Remodeler
Walmart
03.2022 - 01.2024
Cashier
Stop & Shop
08.2019 - 08.2019
Customer Service Representative
Walmart
12.2018 - 01.2020
Cashier
Walmart
12.2018 - 01.2020
Clerical Assistant
Department of Social Services
07.2017 - 09.2017
Westbury Highschool

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Shyasia Adams