Shydania Townsend
Detroit,MI
Summary
Experienced Supervisor leads team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
6
6
years of professional experience
Work History
Supervisor
Caring Hearts
11.2022 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Created and managed project plans, timelines and budgets.
Manager in Training
Tim Hortons
12.2022 - 09.2023
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Developed strong relationships with key clients, ensuring consistent business growth and exceptional service delivery.
- Handled day-to-day customer or client questions via telephone or email.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
Customer Service Representative
General Dynamics
11.2018 - 07.2022
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor Of Business - Management
University of Phoenix
Tempe, AZSkills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Timeline
Manager in Training
Tim Hortons
12.2022 - 09.2023
Supervisor
Caring Hearts
11.2022 - 07.2024
Customer Service Representative
General Dynamics
11.2018 - 07.2022
Bachelor Of Business - Management
University of Phoenix
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