Shydaria Black
Summary
Customer-focused professional with experience in customer service, data entry, and telephone support. Skilled in handling inbound and outbound calls, resolving customer concerns, maintaining accurate records, and providing excellent service in fast-paced environments. Proficient in Microsoft Office, CRM systems, data management, and multitasking while meeting performance goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
ABC Company
Charlotte
01.2023 - Current
- Assisted customers with inquiries and complaints via phone and email.
- Processed orders and returns using the company's CRM system.
- Maintained accurate records of customer interactions and transactions.
- Handled 80+ inbound customer calls daily while maintaining high satisfaction scores.
- Resolved customer inquiries, billing issues, and account concerns.
- Entered and updated customer information with accuracy.
- Documented interactions using CRM software.
- Assisted with outbound follow-up calls and appointment confirmations.
Data Entry Specialist
Xyz Company
Charlotte
06.2021 - 12.2022
- Processed and verified large volumes of customer data.
- Entered and verified data into company databases efficiently.
- Maintained data accuracy through regular audits and reviews.
- Maintained 99%+ accuracy in database updates.
- Processed incoming documents for timely data entry and tracking.
- Reviewed records for completeness and corrected discrepancies.
- Assisted customers via phone and email regarding account information.
Education
Berea High School
Greenville, SCSkills
- Customer inquiry resolution
- CRM management
- CRM Systems
- Salesforce (if applicable)
- Zendesk (if applicable)
- Order processing
- Data entry
- Microsoft Excel
- Google Workspace
- Microsoft Word
- 40–60 WPM Typing Speed
Timeline
Customer Service Representative
ABC Company
01.2023 - Current
Data Entry Specialist
Xyz Company
06.2021 - 12.2022
Berea High School