Shyelye Balak
Denison,TX
Summary
Operations Manager with extensive experience at Dollar Tree, recognized for enhancing operational efficiency through strategic process optimization and effective employee training. Expertise in inventory management and cash flow oversight, leading to improved team engagement and safety compliance. Achievements include significant performance enhancements and increased customer satisfaction.
Overview
2026
2026
years of professional experience
Work History
Ops Manager
Dollar Tree
McKinney, Texas
08.2024 - Current
- Coordinated daily operations to enhance workflow and operational efficiency.
- Implemented standard operating procedures to improve task consistency and safety.
- Monitored equipment performance, reporting maintenance needs promptly.
- Assisted in managing inventory levels and replenishment activities.
- Provided training to team members on operational procedures and safety protocols.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Cash Officer
Lowes Home Improvment
McKinney, Texas
10.2017 - 07.2024
- Processed cash transactions accurately and efficiently for customer purchases.
- Managed cash drawer, ensuring proper balance at shift beginnings and endings.
- Assisted customers with inquiries regarding payment methods and account information.
- Maintained cleanliness and organization of cash handling areas to enhance operational efficiency.
- Collaborated with team members to facilitate smooth daily operations during peak hours.
- Followed security protocols to prevent theft and safeguard company assets.
- Recorded daily cash sales and discrepancies, providing reports for management review.
- Conducted regular audits of cash drawers to ensure compliance with company policies.
Cafe Manager
Sherman ISD
Sherman, Texas
08.2015 - 10.2017
- Managed daily operations of café within school district, ensuring efficiency and quality standards.
- Supervised staff to deliver exceptional service and enhance customer satisfaction.
- Developed menus aligned with student preferences and nutritional guidelines.
- Recruited, trained, and evaluated café staff performance to optimize team effectiveness.
- Oversaw inventory management to maintain optimal stock levels and minimize waste.
- Coordinated with vendors for timely delivery of supplies and equipment.
- Implemented cleanliness standards adhering to health regulations to ensure safety compliance.
- Facilitated communication among staff, students, and administration for seamless operations.
cook
Frisco Isd
Frisco, Texas
08.2012 - 07.2015
- Prepared meals following district nutrition guidelines and standardized recipes.
- Maintained cleanliness of kitchen areas and food preparation surfaces.
- Operated kitchen equipment efficiently to ensure safe meal preparation.
- Assisted with inventory management and proper food storage practices.
- Collaborated with team members to deliver timely meal service.
- Followed safety protocols to mitigate foodborne illness risks.
- Adapted recipes for special dietary needs, enhancing student satisfaction.
- Cleaned kitchen equipment, surfaces, utensils, and dishes to uphold hygiene standards.
Front End Manager
Garden Ridge Company
Plano, Texas
03.2009 - 07.2012
- Supervised front-end operations to ensure seamless customer transactions.
- Trained staff on advanced customer service techniques and product knowledge.
- Managed inventory levels to optimize product availability.
- Implemented merchandising strategies to enhance store presentation.
- Resolved customer inquiries and complaints with professionalism.
- Analyzed sales trends to inform strategic merchandise placement decisions.
- Conducted cash flow management, including cashier operations and bookkeeping.
- Developed effective customer service standards through strong relationship cultivation.
Head Cashier Supervisor
Lowes Home Improvment
McKinney, Texas
- Supervised cashiers to ensure efficient transaction processing and high customer service standards.
- Trained new cashiers on register operations and company policies to enhance performance.
- Managed cash drawer accuracy, resolving discrepancies promptly to maintain financial integrity.
- Coordinated cashier schedules to optimize staffing levels during peak business hours.
- Greeted customers, addressing inquiries regarding products and services effectively.
- Monitored cashier performance, providing regular feedback for continuous improvement.
- Implemented best practices for handling returns and exchanges to streamline processes.
- Developed training plans for new cashiers, offering on-the-job coaching to boost productivity.
Education
High School Diploma -
Princeton Isd
Princeton, TX06-1997
Skills
- Operational efficiency and excellence
- Employee engagement and training
- Standard operating procedures
- Key performance indicators
- Software proficiency
- Scheduling management
- Customer service and support
- Inventory management
- Team leadership and development
- Business strategy formulation
- Cash handling and flow management
- Performance evaluation and feedback
- Safety compliance measures
- Risk management strategies
- Process optimization techniques
- Compliance auditing practices
Timeline
Ops Manager
Dollar Tree
08.2024 - Current
Cash Officer
Lowes Home Improvment
10.2017 - 07.2024
Cafe Manager
Sherman ISD
08.2015 - 10.2017
cook
Frisco Isd
08.2012 - 07.2015
Front End Manager
Garden Ridge Company
03.2009 - 07.2012
Head Cashier Supervisor
Lowes Home Improvment
High School Diploma -
Princeton Isd