Shyetessa Ward
Fort Lupton,CO
Summary
Experienced manager with a strong background in station management, workforce scheduling, and staff training. Skilled in safety compliance, conflict resolution, and clear communication. Focused on improving workflow, maintaining organized workspaces, and supporting reliable daily operations.
Overview
17
17
years of professional experience
Work History
Station Manager
Opus
Broomfield, Colorado
12.2025 - Current
- Managed daily station operations at Opus, ensuring organization and readiness for all activities.
- Coordinated staff schedules to optimize station workflow and operational efficiency.
- Monitored worksite compliance with safety regulations to maintain a safe working environment.
- Inspected work areas for cleanliness, safety, and supply needs.
- Explained company policies, safety rules, and daily expectations.
- Demonstrated equipment use and standard task methods.
Assistant Manager
Opus
Longmont, Colorado
12.2024 - 12.2025
Lane Inspector
Opus
Longmont, Colorado
12.2023 - 12.2024
Catering Manager
Zoup!
Firestone, Colorado
09.2022 - 12.2023
- Coordinated catering orders for seamless service at events featuring soup, sandwich, and salad options.
- Developed event menus adhering to quick-service restaurant standards for consistency and quality.
- Managed food prep tasks, organizing workflows to ensure timely service during peak dining periods.
- Trained new employees on basic kitchen duties such as food prep techniques and safety protocols.
- Communicated order details with guests and store team
Shop Manager
M and S Heavy Repair
Fort Lupton, Colorado
11.2009 - 05.2023
- Managed day-to-day operations for existing accounts, overseeing contract renewals, resolving billing inquiries, and reconciling invoicing discrepancies.
- Managed client accounts including invoicing and payment processing.
- Oversaw account billing, invoicing and collections.
- Managed invoicing processes including tracking payments received from customers.
- Invoiced customers upon project completion.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection processes.
- Provided assistance in resolving disputes related to purchase orders, invoicing discrepancies.
- Created financial documents such as debit memos, credit memos, journal entries and accruals related to invoicing processes.
- Supported financial management tasks, including invoicing and processing expense claims.
- Prepared invoices, quotes, and order paperwork for customers
- Processed returns, exchanges, and refunds in a timely manner.
- Received customer orders and placed them into the system for processing.
- Managed parts order processing through inventory systems using inventory and catalog systems
- Conducted stock level verification in storage areas and located requested parts in storage
- Coordinated with vendors on special orders and backordered items
- Processed biweekly payroll, ensuring accurate wage calculations and timely disbursement using timekeeping and payroll systems.
- Calculated wages, deductions, and payroll adjustments.
- Updated employee payroll records and direct deposit details.
- Addressed discrepancies related to payroll records between payroll records and employee inquiries.
- Advised employees on HR policies, benefits, payroll, and leave questions through service center.
- Maintained confidential employee information while following company HR service standards.
- Managed recruitment process including posting job openings, screening resumes, conducting interviews and making offers to successful candidates.
- Investigated complaints about discrimination or harassment lodged against company personnel.
Education
GED -
Araphoe Community College
Parker, CO01-2008
Skills
- Station operations
- Operations management
- Workforce optimization
- Safety compliance
- Regulatory adherence
- Operational audits
- Employee training
- Financial management
- Problem solving
- Attention to detail
- Conflict resolution
- Effective communication
Timeline
Station Manager
Opus
12.2025 - Current
Assistant Manager
Opus
12.2024 - 12.2025
Lane Inspector
Opus
12.2023 - 12.2024
Catering Manager
Zoup!
09.2022 - 12.2023
Shop Manager
M and S Heavy Repair
11.2009 - 05.2023
GED -
Araphoe Community College