Summary
Education
Skills
Accomplishments
Timeline
Hi, I’m

ShyKemmia Herbert

Customer Service Representative
Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Education

Booker T Washington High School
Houston, TX

High School Diploma
06.2019

Skills

  • Money Handling Abilities
  • Call Volume and Quality Metrics
  • Customer Service
  • Problem-Solving Ability
  • Positive behavior/ Attitude
  • Critical Thinking
  • Conflict Resolution
  • Issue and Complaint Resolution
  • Understanding customer needs
  • Technical Support
  • Data Entry
  • Microsoft Office
  • Billing
  • LiveChat Support
  • Efficient and Detailed-Oriented
  • Written Communication
  • Relationship Building
  • Verbal Communication
  • First Aid/CPR

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Booker T Washington High School

High School Diploma
ShyKemmia HerbertCustomer Service Representative