Shyla Araujo
Rome,GA
Summary
Proven multitasker and effective communicator, excelled in high-pressure environments at all job experiences, enhancing customer satisfaction and team efficiency. Skilled in customer service and time management, adept at fostering positive guest experiences and maintaining operational excellence. Achieved significant improvements in service delivery by leveraging exceptional communication and collaboration abilities.
Overview
5
5
years of professional experience
Work History
Host
Carrabbas Italian Grill
05.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Server
El Salvador Bakery Y Pupuseria
01.2020 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Volunteer
The Davies Shelter
10.2022 - 10.2022
- Maintained clean, neat, and operational facilities to serve program needs.
- Represented organization positively and professionally while providing community with much-needed services.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Approached issues proactively to best meet current and future community needs.
Education
BBA - Business Management
Shorter University
Rome05.2026
Skills
Customer Service
Logical reasoning
Multitasking proficiency
Effective Time Management
Proficient in Google Sweep
Exceptional communication
Languages
Spanish
Native or Bilingual
Timeline
Host
Carrabbas Italian Grill
05.2024 - 08.2024
Volunteer
The Davies Shelter
10.2022 - 10.2022
Server
El Salvador Bakery Y Pupuseria
01.2020 - 08.2023
BBA - Business Management
Shorter University
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