Shyla Carrigan

Work History

Alaska Waste

02.2023 - 02.2025

Responded to customer requests for products, services, and company information.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Assist with placement of orders, refunds and exchanges
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
RMO system
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Aries Sale system
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Circle K

06.2022 - 01.2023

Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
Stocked, tagged and displayed merchandise as required.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Answered questions about store policies and addressed customer concerns.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.

Alaska USA Federal Credit Union

12.2021 - 07.2022

Analyze every situation to determine risk in an effort to protect organizational assets
Maintain a thorough knowledge of lending policies, procedures, and guidelines through any operational changes
Ensure loan applications are complete and correct
The use and navigation of systems such as symitar, appro, and genesys
Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
Collaborated with internal teams to ensure seamless coordination during the entire loan origination process.
Worked closely with processors and underwriters to expedite the approval of loans while maintaining high-quality standards.
Submitted loan applications to underwriter for verification and recommendations.
Maintained strict confidentiality of bank records and client information.

Taco Bell

07.2019 - 02.2022

Gained knowledge of company policies, protocols and processes.
Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assisted with onboarding of new employees by providing training and development resources.
Reducing labor cost
Enhanced team performance by implementing effective training strategies and management techniques.
Oversaw inventory management processes, maintaining adequate stock levels while minimizing waste and associated costs.

Sonic Drive-In

03.2017 - 05.2019

Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
Handled cash transactions accurately, ensuring proper change was given to customers.
Cleaned and maintained drive-in parking lots, picnic areas and building grounds to provide clean and attractive environment for customers.
Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
Improved efficiency by restocking supplies during downtime periods between orders.
Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
Operated headset communication system to take orders quickly and accurately from customers.
Enhanced sales by upselling menu items and promoting daily specials.