Shyla French
Lewiston,USA
Summary
Resourceful Client Service Representative with expertise in client relations, complaint resolution, and payment processing. Proven track record of enhancing client satisfaction through effective collaboration and service improvements. Highly organized and self-motivated, with strong communication skills and a commitment to meeting deadlines. Thrives in both independent and team environments, driving efficiency and supporting organizational goals.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Client Service Representative
A&L Laboratory
Auburn, ME
03.2025 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues efficiently.
- Received and responded to high-volume incoming calls and emails in a timely manner.
- Responded to complaints and resolved issues while providing high-quality customer service.
- Trained new staff on customer service protocols and best practices for client interactions, fostering a knowledgeable team.
- Communicated product information effectively to clients, ensuring clarity and understanding of services offered.
- Collected client feedback to identify areas for improvement in service offerings and operations, enhancing overall client experience.
- Trained new staff on customer service protocols and best practices for client interactions, fostering a knowledgeable team.
- Collected client feedback to identify areas for improvement in service offerings and operations, enhancing overall client experience.
- Adapted quickly to changing client needs, demonstrating flexibility and a commitment to service excellence.
Food Service Worker
Taber's Restaurant and Golf
Auburn, ME
05.2017 - 09.2025
- Delivered prompt and courteous service to customers, enhancing overall dining experience and satisfaction levels.
- Managed multiple tasks while meeting tight deadlines and maintaining high standards of customer service.
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Navigated multiple computer applications while interacting with clients.
- Resolved billing disputes in a timely manner while adhering to company policies and procedures.
- Monitored inventory levels, reporting shortages to management for timely restocking of supplies and ingredients.
- Ensured compliance with health regulations regarding food storage temperatures and sanitation guidelines.
- Trained new employees on proper food handling techniques and restaurant policies.
Manager, Sales and Customer Support
Joann Fabrics
Auburn, ME
10.2023 - 03.2025
- Cultivated relationships with new and existing customers, driving increased sales of company products and services.
- Managed customer inquiries, providing solutions that improved satisfaction levels.
- Established processes and procedures for handling customer inquiries and complaints efficiently.
- Collaborated with cross-functional teams to streamline sales processes, enhancing customer engagement.
- Analyzed customer feedback to identify trends and implement strategies for service improvement.
- Developed training materials and conducted sessions to improve team performance and service quality.
- Implemented inventory management practices that optimized stock levels and reduced operational inefficiencies.
Co-Founder
Freedom Nutrition
Auburn, ME
06.2022 - 10.2024
- Developed strategic marketing initiatives that increased brand visibility and engaged target customer segments.
- Collaborated with team members to refine operational processes, resulting in enhanced product quality and service efficiency.
- Spearheaded community outreach programs to enhance brand reputation and support local health initiatives.
- Trained and mentored staff on best practices in customer service and product knowledge, leading to improved customer engagement.
- Collaborated with team members to refine operational processes, resulting in enhanced product quality and service efficiency.
- Implemented quality control measures to maintain high standards of food safety and compliance regulations.
- Streamlined inventory management processes, reducing waste while optimizing stock levels for operational efficiency.
Education
High School Diploma -
Leavitt Area High School
Turner, Maine 09.2017 - 06.2021
Skills
- Client relations
- Payment processing
- Outbound communication
- Service enhancements
- Needs assessment
- Detail orientation
- Problem-solving abilities
- Effective time management
- Initiative and self-motivation
- Collaborative teamwork
- Conflict resolution
Timeline
Client Service Representative
A&L Laboratory
03.2025 - Current
Manager, Sales and Customer Support
Joann Fabrics
10.2023 - 03.2025
Co-Founder
Freedom Nutrition
06.2022 - 10.2024
High School Diploma -
Leavitt Area High School
09.2017 - 06.2021
Food Service Worker
Taber's Restaurant and Golf
05.2017 - 09.2025