Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager

Shyla Izquierdo

Roswell,GA

Summary

Reliable and upbeat Professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Has an eye for fashion and styling tailoring specific to styles to suit customer requests and preferences. Flexible and strategic vision for fashion-forward approaches. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. looking to gain more experience with fashion sales and consulting.

Overview

2
2
years of professional experience

Work History

Server/Cashier Team Lead

Mellow Mushroom
03.2023 - Current
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Operated POS cash register and equipment to collect payments.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Hostess

WhirlyBall Atlanta
08.2022 - 03.2023
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Promoted business loyalty by fostering positive customer relationships.

Cashier/Team Member

Ross
01.2022 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

High School Diploma -

Roswell High School
Roswell, GA
05.2023

Skills

  • Guest Engagement
  • Safe Food Handling
  • Suggestive Selling
  • Cash Handling
  • Front-Of-House Display Creation
  • Product Sales
  • Inventory Control
  • Technical Knowledge
  • Problem-Solving
  • New Hire Training
  • Group and Individual Instruction
  • Interpersonal Communication

Timeline

Server/Cashier Team Lead

Mellow Mushroom
03.2023 - Current

Hostess

WhirlyBall Atlanta
08.2022 - 03.2023

Cashier/Team Member

Ross
01.2022 - 08.2022

High School Diploma -

Roswell High School

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Shyla Izquierdo