Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shyla Jimenez

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Boost Mobile
Orlando
05.2024 - 01.2025
  • Assisted customers with product inquiries and service troubleshooting.
  • Processed customer transactions and maintained cash register accuracy.
  • Educated customers on Boost Mobile plans and device features.
  • Resolved customer complaints through effective communication and problem-solving.
  • Collaborated with team members to ensure smooth daily operations.
  • Utilized point-of-sale systems to manage sales transactions efficiently.
  • Participated in team meetings to discuss service improvements and strategies.
  • Answered customer inquiries and provided accurate information regarding products and services.

Receptionist

Luis a Zayas law firm
Hackensack
01.2023 - 07.2024
  • Answered phone calls promptly, directing inquiries to appropriate staff members.
  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Processed incoming and outgoing mail, handling confidential documents securely.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Assisted in preparing legal documents and correspondence for client meetings.

Education

North Bergen High
North Bergen, NJ

Skills

  • Complaint resolution
  • Customer relationship management
  • Order management
  • Point-of-sale systems
  • Service troubleshooting
  • Product knowledge
  • Data entry accuracy
  • Data management
  • Customer follow-up
  • Microsoft Office Suite
  • Team collaboration
  • Product education

Languages

English /spanish
Professional

Timeline

Customer Service Representative

Boost Mobile
05.2024 - 01.2025

Receptionist

Luis a Zayas law firm
01.2023 - 07.2024

North Bergen High
Shyla Jimenez