Shyla Turner

Operated dump truck safely in support of sweep driver.

Ensured on-time delivery of roofing supplies across different sites securely.

• Make deliveries to multiple store's daily
• Unload truck

• Delivering excellent customer service with every order
• Making sure on time and fresh order
• Exceeding minimum goal requirements, while maintaining a high level of energy

• Attended and obtained my class A cdl

• Transport youth from school to day placement, also transport from day placement to night placement
• While working closely with youth to build a bound and to encourage them to take steps to help them cope with their current situation
• Engaged with youth and inspire them to go for and meet their goals
• While enjoying working for this company as our youth and families are in need daily hoping to continue growing skills and confidence needed to excel

• Assist clients with meal prep, assist with appointments light house work

• Develop strong customer relationships by forming genuine connections and maintaining a high level of customer satisfaction
• Utilize problem solving, judgement, and previous experience to exceed customer expectations
• Thrive in a fast-paced environment by multitasking and operating various systems while simultaneously focusing on customer connection
• 11/2019 - present promoted to account fraud and dispute manager

• Assisted patients with billing, payments, payment plans, disputes, and special claims
• Delivered unmatched customer service through active listening and problem solving

• Booked consumer appointments by asking probing questions regarding availability, insurance providers, and claims
• Tailored appointment scheduling based on both client and business needs

• Processed account openings by verifying billing and service accuracy while driving first call resolution
• Maintained and implemented changes to existing accounts such as transfer in service and name changes
• Provides accurate and appropriate information in response to customer inquiries
• Identified, researched and resolved customer billing issues, such as misapplied payments, service orders, and disputes

• Developed strong customer relationships by resoling inquiries through email and chat
• Educated customers on current promotions and new or updated products
• Provided network troubleshooting and software support
• Assisted customers in enrolling, renewing and cancelling service

• Managed large volumes of inbound and outbound calls in a timely manner
• Identified customer needs, clarified information, researched and provided solutions and/or alternatives