Shylah Hokanson

• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Kept bar presentable and well-stocked to meet customer needs.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

I was in charge of keeping up with liqour orders, as well as keeping up with our canned/ tapped brews. I had the responsibility as a shift leader. Taking care of my crew, making sure tasks/duties are done accordingly with a postive attitude. I maintained recurring customers who felt more like family. Taking food service seriously, managing readiness & quality of expirience.