Shylah Smith
Bronx,Ny
Summary
Seeking position where I can utilize my skills, experience, knowledge and strong customer skills within the company. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Us open
US Open
08 2025 - 09 2025
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Barista
Starbucks
08 2023 - 12 2023
- Provided the Starbucks experienced to all guests
- Made/served beverages and specialty drinks to the Starbucks standard
- Took customer order and payments
- Worked well independently and also with other team members
- Cleaned and sanitized work area, utensils, equipment and seating area
- Maintained cleanliness of the store and bathroom facility
Sales Associate
Macy’s
06.2022 - 12.2022
- Greeted customers and made them feel comfortable
- Located merchandise for customers
- Operated cash register and handles cash payments and credit card processing
- Handled refunds, exchanges and returns
- Returned and stocked merchandise on the sales floor
- Maintained a clean and safe work environment
- Balanced cash drawer by counting cash at beginning and end of work shift
Cashier
Gristedes Supermarket
07.2020 - 08.2021
- Provided a positive customer experience with friendly and courteous service
- Maintained a clean and safe work environment
- Returned and stock merchandise on the sales floor
- Registered sales on a cash register by scanning, optimizing and totaling purchases
- Processed refunds and exchanges, resolving complaints
- Collected payments by accepting cash, check, credit or debit from customers’
- Balanced cash drawer by counting cash at beginning and end of work shift
Education
General Studies -
Independence High School
New York, NY01.2022
Phlebotomist Certification - Phlebotomy
Meoc
10.2025
Skills
- Customer service skills
- Works well in a team-oriented environment
- Maintains a clean and tidy work environment
- Knowledge of point of sales systems
Compassionate patient interaction
Strong attention to detail
Reliability & punctuality
Ability to handle stressful or fast-paced environments
Multitasking & organization
- Professional demeanor
- Excellent people skills
- Health education
- Critical Thinking
- Excellent Communication
- First Aid/CPR
- Self-Motivated
Certification
- Phlebotomist Training
- Licensed phlebotomist
- BLS cpr certification
Timeline
Sales Associate
Macy’s
06.2022 - 12.2022
Cashier
Gristedes Supermarket
07.2020 - 08.2021
Us open
US Open
08 2025 - 09 2025
Barista
Starbucks
08 2023 - 12 2023
General Studies -
Independence High School
Phlebotomist Certification - Phlebotomy
Meoc