Shylanda Williams
Collinsville,IL
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation for the last 6 years. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. A team player with a vast knowledge of medical terms and working with all types of personalities effectively. Offering dynamic organizational skills and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Phlebotomist
LabCorp
09.2023 - Current
- Labeled 50+ transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Phlebotomist
Quest Diagnostics
03.2023 - 06.2023
- Entered, reviewed and updated patients' demographics and insurance for accuracy and completeness.
- Collected and verified patient insurance and copays.
- Conducted 100+ venipunctures daily.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
Phlebotomist
American Red Cross
04.2022 - 10.2022
- Entered, reviewed and updated patients' demographics and insurance for accuracy and completeness.
- Collected and verified patient insurance and copays.
- Collected 20+ venipunctures.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
Phlebotomist
Christian Hospital
02.2019 - 02.2022
- Entered, reviewed and updated patients demographics and insurance for accuracy and completeness.
- Collected and verified patient insurance and copays
- Performed phlebotomy, positive patient identification, positive patient interaction
- Proper collection and specimen integrity for over 60-100 patients daily
- Coordinates simultaneous series of tasks accurately, including STAT orders and fluctuation in workload, prioritizing work to complete within scheduled hours and established turnaround times
- Ability to work in constant state of alertness and safe manner.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Customer Care Representative
Anthem INC
11.2020 - 09.2021
- Assist 75+ members daily by answering questions, responding to inquiries and handling telephone request requests.
- Established accurate and current member account data with manual form processing and digital information updates using multiple databases for over 75+ members and providers daily.
- Explained benefits to plan participants in easy-to-understand terms in order to educate each on available options.
- Log call information and solutions provided into multiple internal databases.
- Assist Providers and Nurses with prior authorization statuses, check CPT codes, and Coordination of Benefits
Phlebotomy Technician
HR Support Pros
06.2020 - 10.2020
- Entered, reviewed and updated patients demographics
- Collected and verified patient insurance
- Administered and interpreted COVID-19 symptom tests, including infrared temperature scans, oral thermometers, blood samples and surveys for over 300+ people day
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks daily
- Assessed vitals while adhering to PPE requirements and other restrictions
Phlebotomist Technician
GTI Laboratories
03.2019 - 05.2020
- Collected 20+ blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
Phlebotomist
CSL Plasma
01.2017 - 02.2019
- Entered, reviewed and updated patients' demographics and insurance for accuracy and completeness.
- Collected and verified patient insurance and copays.
- Collected blood samples through venipuncture method using tourniquets and straight needles for over 100+ patients’ daily.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
Education
Phlebotomy Certification - Phlebotomy
St. Louis School Of Phlebotomy
St. Louis, MO01.2017
High School Diploma -
Belleville West Township High School
Belleville, IL05.2012
Skills
- Database Updates
- Documentation Review
- Reading Comprehension
- Past Due Balance Management
- 10-Key Touch
- Work Organizing and Prioritizing
- Explaining Benefits
- Insurance Eligibility
- Customer Experience
Certification
CPR Certified/ AED-First Aid Certified
Infection control
Patient confidentiality
Time management
Administrative Support
Quick Learner
Timeline
Phlebotomist
LabCorp
09.2023 - Current
Phlebotomist
Quest Diagnostics
03.2023 - 06.2023
Phlebotomist
American Red Cross
04.2022 - 10.2022
Customer Care Representative
Anthem INC
11.2020 - 09.2021
Phlebotomy Technician
HR Support Pros
06.2020 - 10.2020
Phlebotomist Technician
GTI Laboratories
03.2019 - 05.2020
Phlebotomist
Christian Hospital
02.2019 - 02.2022
Phlebotomist
CSL Plasma
01.2017 - 02.2019
Phlebotomy Certification - Phlebotomy
St. Louis School Of Phlebotomy
High School Diploma -
Belleville West Township High School
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