Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shyna Singh

Seattle,WA

Summary

Dynamic Pharmacy Operations Manager at Walgreens Boots Alliance with expertise in prescription processing and insurance billing. Proven track record in staff training and operational management, enhancing patient satisfaction through exceptional counseling. Skilled in inventory management and compliance with safety standards, ensuring efficient pharmacy operations in a high-volume environment.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens Boots Alliance
Federal Way, Washington
05.2020 - Current
  • Accurately fill and process over 450 prescriptions daily in a high-volume retail environment.
  • Resolve complex insurance billing issues by contacting providers directly to secure approvals.
  • Administer COVID-19 vaccines, and perform COVID-19 testing in compliance with safety regulations.
  • Hire, train, and supervise pharmacy staff, manage scheduling, and ensure payroll accuracy.
  • Maintain optimal inventory levels, place medication and supply orders, and ensure stock compliance.
  • Provide exceptional patient counseling and customer service, maintaining high satisfaction rates.

Receptionist/Receptionist Administrator

All Star Driving School
Federal Way, Washington
02.2014 - 01.2021
  • Managed high call volumes, scheduled appointments, and maintained organized student records.
  • Processed payments (cash, credit card, checks) and completed daily financial reporting.
  • Delivered high-level administrative support including data entry, filing, and ordering office supplies.
  • Provided frontline customer service and resolved client inquiries efficiently.

Cashier / Sandwich Artist

SUBWAY®Restaurants
Federal Way, Washington
01.2012 - 06.2013
  • Handled cash register operations and provided excellent service in a fast-paced environment.
  • Assisted customers with customized food orders, and maintained a clean service area.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Resolved customer complaints professionally in accordance with company policy.

Education

Certificate Board of Pharmacy - Certified Pharmacy Technician

PTCB Pharmacy Tech Program
Federal Way, WA
06-2021

High School Diploma -

Thomas Jefferson High School
Federal Way, WA
06-2013

High School Diploma -

Puget Sound Skills Center
Tukwila, WA
06-2013

Skills

  • Prescription processing and accuracy
  • Insurance billing and prior authorizations
  • Medication Therapy Management (MTM)
  • Inventory Management and Ordering
  • Staff hiring, training, and scheduling
  • Patient counseling and customer service
  • HIPAA compliance and OSHA safety standards
  • Pharmacy Systems (billing software, data entry)
  • Leadership and Operational Management

Certification

  • Certified Pharmacy Technician (CPhT)
  • Certified Immunizing Technician (APhA)

Languages

English
Professional
Hindi
Native/ Bilingual

Timeline

Pharmacy Operations Manager

Walgreens Boots Alliance
05.2020 - Current

Receptionist/Receptionist Administrator

All Star Driving School
02.2014 - 01.2021

Cashier / Sandwich Artist

SUBWAY®Restaurants
01.2012 - 06.2013

Certificate Board of Pharmacy - Certified Pharmacy Technician

PTCB Pharmacy Tech Program

High School Diploma -

Thomas Jefferson High School

High School Diploma -

Puget Sound Skills Center

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