Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Shyneece Jones

Meridian,MS
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

To secure a challenging position in a reputable organization to expand learning, knowledge, and skills. Secure a responsible career opportunity to fully utilize the training and skills, while making a significant contribution to the success of the company Communication Excellent written and verbal communication skills. Confident, articulate, and professional speaking abilities (and experience) Empathic listener and persuasive speaker. Speaking in public, to groups, or via electronic media. Excellent presentation and negotiation skills. Leadership I believe that communication is a key component of effective leadership, which is why I will focus on listening to feedback and fostering honest communication between team members. I will lead with integrity and support staff as we work toward their professional goals Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

CSR

Adjustor
  • Sought ways to improve processes and services provided.
  • Cross-trained and backed up other customer service managers.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service, Management Trainee

GEICO
04.2021 - Current
  • Date, , Phone etiquette, review policy contracts, settle non-injury claims
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Responded proactively and positively to rapid change.
  • Developed strong communication and organizational skills through working on group projects.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Management Trainee

Enterprise
07.2020 - 09.2021
  • Service, C.C transactions, Reserve rentals, keep work area clean
  • Managed senior-level personnel working in marketing and sales capacities.
  • Organized projects and contests to increase sales and encourage exceptional customer service.
  • Launched quality assurance practices for each phase of development
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed over 75 customer calls per day.

Bank Teller II

Woodforest National Bank
03.2016 - 07.2020
  • Change teller machines, guest service, cash handling, draw balance, open/ close reports
  • Assisted customers with compromised debit cards and issued new credentials.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Placed orders for customer checks and verified starting numbers.
  • Provided customer records, account statements and copies of checks.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Assisted with training of new tellers on policies and procedures.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Education

MBA - Psychology

Belhaven University, Jackson, MS
08.2023

Bachelors - undefined

University of Southern MS
05.2019
GPA: 3.2, BETA Club, DETA Club

Skills

  • Customer Relations
  • Microsoft Word
  • Account Management
  • Microsoft Excel
  • Credit Card Payment Processing
  • Fleet Dispatching

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service, Management Trainee - GEICO
04.2021 - Current
Management Trainee - Enterprise
07.2020 - 09.2021
Bank Teller II - Woodforest National Bank
03.2016 - 07.2020
CSR - Adjustor
Belhaven University - MBA, Psychology
University of Southern MS - Bachelors,
Shyneece Jones