Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Shyona Wilson

Oviedo,FL

Summary

Eager to secure a well rounded and adequate position that not only contributes but builds toward the growth of the workforce. A highly motivated, hardworking individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs, with strong communication and interpersonal skills, for providing excellent customer service. All while maintaining composure under pressure. Seeking a position that offers professional challenges utilizing additional abilities such as, organization and problem-solving. Someone who's known for exemplary team-building and new-hire oversight experience. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

3
3
years of professional experience

Work History

Sales Associate

Wawa
05.2021 - 05.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.
  • Completed orders and organized product deliveries to meet customer timetables.

Crew Member

McDonald's
05.2020 - 05.2021
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Took orders, prepared meals and collected payments.
  • Kept food preparation area, equipment and utensils clean and sanitary.
  • Worked front counter, drive-thru and other areas.
  • Collaborated with team members to complete orders.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Associate of Arts - Aerospace Engineering

Seminole State College of Florida
Sanford, FL
05.2024

Skills

  • Merchandising Proficiency
  • Conflict Resolution
  • Sales Training
  • Customer Service
  • Multitasking Strengths
  • Money Handling
  • Stocking and Replenishing
  • Teamwork and Collaboration
  • Optimistic when completing tasks
  • Reliable and honest
  • Communication skills

Timeline

Sales Associate

Wawa
05.2021 - 05.2023

Crew Member

McDonald's
05.2020 - 05.2021

Associate of Arts - Aerospace Engineering

Seminole State College of Florida