Shyquilla Edwards
Sacramento,Ca
Summary
Skilled Pharmacy Technician offering 4 years of experience and proven history in providing exceptional customer service from prescription drop-off to pick-up. Well versed in clean room procedures, regulatory guidelines, and overall pharmacy operations.
Overview
11
11
years of professional experience
Work History
Lead Pharmacy Technician
CVS Pharmacy
10.2020 - Current
- Receiving and dispensing medication to fill a prescription
- Maintaining medication inventory
- Labeling and packaging prescription orders (Home and in store orders)
- Processing claims for medical insurance
- Maintaining proper storage and security for drugs
- Preformed COVID testing, While completing Documentation through software and for stores personal records.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Developed and implemented improvements to pharmacy organization system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
Fax Technician
BSC
11.2020 - 04.2021
- Given explanations as to why a specific drug was not covered by the patient's insurance coverage by viewing and following criteria
- Responsible for process prior authorization's for high end prescriptions.
Package Handler
Fedex
09.2020 - 10.2020
- Physically Loading Packages into trucks (215+ Packages an hour)
- Effectively scanning and placing packages strategically.
Customer Service Representative
Health Net
03.2020 - 06.2020
- Resolve customer complaints via phone, email or mail
- Use telephones to reach out to customers and verify account information
- Greet customers warmly and ascertain problems or reason for calling
- Cancel or upgrade accounts
- Assist with payment
- Assisted with Medicare members.
Delivery Driver
Ups
12.2019 - 01.2020
- Delivered Packages in a timely manner
- Read maps effectively.
Licensed Pharmacy Technician
Raley’s
06.2019 - 12.2019
- Receiving and dispensing medication to fill a prescription
- Maintaining medication inventory
- Labeling and packaging prescription orders
- Processing claims for medical insurance
- Maintaining proper storage and security for drugs
- Performing administrative tasks/record keeping.
Janitor
Bissell Bros
04.2018 - 12.2018
- Collected trash for disposal in garbage and recycling and replaced trash liners
- Promoted building security by locking doors and putting on the alarm system when leaving the building for safety precautions
- Followed procedures for use of chemical cleaners
- Mixed, used and properly stored hazardous chemical cleaners to minimize exposure or risk of illnesses or injury.
Externship
Walgreens/ Capitol Pharmacy
09.2018 - 10.2018
- Assisted other Pharmacy staff with drug inventory
- Processed incoming medication orders
- Complied with federal laws as well as company policies and guidelines
- Restocked automated medication dispensing equipment (bottles and medication)
- Counted, measured and compounded medications following the standard procedures.
Administration/ Front Desk
Carrington College
05.2017 - 09.2017
- Organized Records (Alphabetically)/Updating Records
- Preparing Reports/Documents
- Managed calendars to schedule appointments
- Answered phones with excellent phone etiquette
- Checked in Guests.
92Y Supply Clerk
Us Army
11.2012 - 10.2014
- Receiving, inspecting, loading, segregating, and delivering installation supplies and equipment
- Preparing all unit and organizational supply documents
- Maintaining automated supply system for accounting of organizational and installation supplies and equipment
- Coordinating supply activities.
Education
Pharmacy Technology -
Carrington College
Sacramento, CA08.2018
Skills
- Adaptability
- Empathy
- Communication Skills
- Self Control
- Patience
- Attentiveness
- Time Management
- Basic Computer skills
- Data entry
- Billing
- Cash Handling
- Excel
- Microsoft
- Spreadsheets
- Customer Service
- Insurance
- Inventory control
- Medical Terminology
- Prior Authorization
- Repackaging
- Telephone Etiquette
- Navigation
- Weapons
- OSHA Compliant
- Material Stacking
- Prior authorization
- COVID testing
- Immunizer
- CPR Certified
- HIPAA
- Manual and automated medication dispensing
- Drug storage procedures
- Drug Inventory Control
- Pharmacy and customer records management
- Insurance Billing
- Team Collaboration
- Insurance Verification
- Medication Dispensing
- Problem-solving skills
- Inventory Control
- Patient confidentiality
References
- Jasmine Cheatham, US Army, 573 586 0200
- Athena Beauchamp, Health Net, 916 598 1813
- Cesar Hernandez, CVS Pharmacy, 916 337 6308
Timeline
Fax Technician
BSC
11.2020 - 04.2021
Lead Pharmacy Technician
CVS Pharmacy
10.2020 - Current
Package Handler
Fedex
09.2020 - 10.2020
Customer Service Representative
Health Net
03.2020 - 06.2020
Delivery Driver
Ups
12.2019 - 01.2020
Licensed Pharmacy Technician
Raley’s
06.2019 - 12.2019
Externship
Walgreens/ Capitol Pharmacy
09.2018 - 10.2018
Janitor
Bissell Bros
04.2018 - 12.2018
Administration/ Front Desk
Carrington College
05.2017 - 09.2017
92Y Supply Clerk
Us Army
11.2012 - 10.2014
Pharmacy Technology -
Carrington College
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