Shyria Barahona
Van Nuys,CA
Summary
- Proficient or familiar with a vast array of customer relations and customer service skills including but not limited to:
- Active Listening
- Professionalism
- Basic Computer Skills
- Account Supervision
- Effective Communication
- Leadership abilities
- Multi-tasking
- Facilitation of policies and procedure
Overview
24
24
years of professional experience
1
1
Certification
Work History
Bus Operator
Metropolitan Transportation Authority, MTA
Los Angeles, CA
08.2015 - Current
- Picking up and dropping off passengers at different locations
- Following a predetermined route on a time schedule
- Helping disabled travelers get on and off the bus
- Replied passenger’s queries regarding schedules, routes, and transfer points.
- Maintained a clean and comfortable bus environment for improved rider experience.
- Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
- Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
- Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
- Provided clear announcements regarding upcoming stops, allowing riders to plan their exit accordingly and avoid confusion or missed connections.
- Participated in professional development opportunities such as training sessions or workshops to stay up-to-date on industry best practices.
Caregiver
United Cerbal Palsy
Burbank, CA
01.2021 - 02.2024
- Conducted initial needs assessment with patient and family members to gain comprehensive understanding of the patients requirements and needs
- Personally provided non-medical in home care to over (10) seniors and disabled adults
- Demonstrated unwavering patience and understanding while diffusing anxiety of patients with mental disabilities.
General Cleaner
Western Prof. Cleaning
Los Angeles, CA
08.2000 - 12.2022
- Enhanced workplace cleanliness by thoroughly dusting, sweeping, and mopping all areas.
- Improved facility hygiene through diligent sanitization of high-touch surfaces and restrooms.
- Emptied trashcans and transported waste to collection areas.
- Upheld company standards for cleanliness and sanitation by consistently following prescribed protocols and procedures.
- Maintained a safe working environment by promptly addressing spills and potential hazards.
- Used time management and efficient cleaning methods to meet deadlines.
- Increased client satisfaction through meticulous attention to detail in all cleaning tasks performed.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Organized and used industrial cleaning products following strict safety procedures.
- Boosted overall facility appearance with detailed window cleaning and spotless maintenance of floors.
- Operated industrial washing machines and dishwashers to clean linens and dishware.
- Offered exceptional customer service through prompt resolution of client concerns or special requests regarding facility cleanliness.
- Streamlined cleaning processes by effectively using industry-standard equipment and tools.
- Reduced cross-contamination risks by adhering to strict guidelines regarding the use of separate cleaning materials for different areas or surfaces.
- Minimized disruptions to daily business operations by conducting thorough after-hours or weekend cleanings as needed.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Maintained floor cleaning and waxing equipment.
Customer Service Representative
Make A Way Foundation
Los Angeles, CA
10.2013 - 06.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Diploma -
Westerchester High School
Los Angeles, CACertification of Alcohol and Drug Counseling -
Intercoast College of Burbank
05.2012
Skills
- Clean Driving Record
- Vehicle Inspection
- Defensive Driving
- Wheelchair support
- Weather Conditions Adaptation
- Fuel Efficiency
- Safe Driving Practices
- Effective communication skills
- Route Navigation
- Customer relations skills
- Safe driving skills
Certification
- CPR/First Aid Certification
- CEU Certification
References
Available Upon Request
Timeline
Caregiver
United Cerbal Palsy
01.2021 - 02.2024
Bus Operator
Metropolitan Transportation Authority, MTA
08.2015 - Current
Customer Service Representative
Make A Way Foundation
10.2013 - 06.2015
General Cleaner
Western Prof. Cleaning
08.2000 - 12.2022
Diploma -
Westerchester High School
Certification of Alcohol and Drug Counseling -
Intercoast College of Burbank