Shyrra Stone
Nashville,TN
Summary
Highly motivated professional with a strong work ethic dedicated to enhancing business performance. Adaptable in both individual and team capacities, quickly adapting to different processes to drive company objectives. Resourceful and results-driven, passionate about growth and efficiency to meet company needs and increase service value. Experience in hospitality management and guest services prioritizing team collaboration and achieving results while seamlessly adapting to changing needs. Skills in customer service, scheduling, and conflict resolution complemented by reliability, strong communication skills, and leadership abilities.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
Hyatt Place Nashville Green Hills
04.2024 - Current
- Supervised front desk operations during guest arrivals and departures for precise documentation.
- Recorded guest comments and complaints, referred customers to managers as necessary
- Used computer and database systems to verify information, process purchases and make notes
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
Police Intern
Tennessee State University Police Department
Tennessee State University
12.2023 - 05.2024
- Improved internal communication within the department by helping maintain an efficient filing system for reports and records.
- Filed paperwork to become an accredited police department
- Participated in training exercises, refining essential skills and knowledge for a future career in law enforcement.
- Attended weekly meetings to stay informed about current trends and challenges facing the department and local community policing efforts.
Front Desk Agent
Hyatt Place Nashville Downtown
10.2023 - 04.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Bay Host
TopGolf
Nashville, TN
02.2022 - 11.2022
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Provided knowledgeable recommendations for menu items and beverages, enhancing guest satisfaction with their choices.
Hostess, Togo specialist, Waitress
Texas Roadhouse
Jackson, MI
09.2018 - 03.2021
- Demonstrated flexibility by helping out in other departments as needed
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science (B.S.) - Criminal Justice
Tennessee State University
01.2024
High School Diploma -
Jackson High School
Jackson, MI01.2020
Skills
- Hospitality service expertise
- Time Management
- Listening Skills
- Cash Handling
- Teamwork and Collaboration
- Reliability
Certification
- CPR/AED certified
- Phi Alpha Delta Law Fraternity
Accomplishments
CPR/AED certified
Active shooter training
Criminal history training
Affiliations
Phi Alpha Delta Law Fraternity International
Timeline
Front Desk Supervisor
Hyatt Place Nashville Green Hills
04.2024 - Current
Police Intern
Tennessee State University Police Department
12.2023 - 05.2024
Front Desk Agent
Hyatt Place Nashville Downtown
10.2023 - 04.2024
Bay Host
TopGolf
02.2022 - 11.2022
Hostess, Togo specialist, Waitress
Texas Roadhouse
09.2018 - 03.2021
Bachelor of Science (B.S.) - Criminal Justice
Tennessee State University
High School Diploma -
Jackson High School