Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyun Aung

Rockville,MD

Summary

Motivated Aerospace Engineering freshman with a strong foundation in STEM, developed through a magnet high school PLTW Aerospace Engineering program. Experience includes teamwork, problem-solving, and technical analysis, with additional skills gained from a customer-focused role in the food service industry. Currently pursuing a Bachelor’s degree at Penn State, with plans to transfer to Maryland to further academic and professional growth in the aerospace and science fields. Skilled in adaptability, collaboration, and hands-on project work, with a commitment to innovation and excellence.

Overview

3
3
years of professional experience

Work History

Cashier/Customer Service Representative

Pike Kitchen - Rangoon Ruby
03.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

To-Go Specialist

Uncle Julio's Rio Grande Cafe
08.2023 - 10.2023
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Handled cash transactions accurately, maintaining accountability for daily sales receipts.
  • Adapted quickly to new technology platforms for online ordering and delivery services integration.
  • Maintained a clean and inviting pickup area, contributing to a positive customer experience.
  • Reduced wait times for customers, prioritizing timely food preparation and packaging.
  • Enhanced customer satisfaction by providing efficient and accurate order processing.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
  • Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
  • Developed method for handling peak hours more effectively, ensuring smoother workflow and happier customers.

Assistant Sushi Chef

Fujisan Sushi Franchising Corp.
09.2021 - 07.2023
  • Certified in Servsafe Food Safety Handler
  • Certified in Servsafe Allergens
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Maximized guest satisfaction with timely order completion during peak hours without compromising quality or presentation.
  • Enhanced customer satisfaction by crafting visually appealing and delicious sushi rolls with precision and attention to detail.
  • Contributed to a safe, clean work environment by adhering to strict food safety guidelines and maintaining a spotless workspace at all times.
  • Established strong working relationships with colleagues through clear communication, teamwork, and mutual respect.
  • Maintained well-organized mise en place to keep work consistent.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Placed orders to restock items before supplies ran out.

Education

No Degree - Aerospace Engineering

Pennsylvania State University
University Park, PA
05-2028

High School Diploma -

Richard Montgomery High School
Rockville, MD
06-2024

No Degree -

Chesapeake High School STEM Academy
Essex, MD
06-2024

Skills

  • Customer service
  • Work ethic and integrity
  • Dependability and reliability
  • Hospitality and accommodation
  • Time management skills
  • Team collaboration
  • Reliability and punctuality
  • Written and verbal communication
  • Professionalism and courtesy
  • Conflict resolution
  • Complex Problem-solving
  • Attention to detail

Timeline

To-Go Specialist

Uncle Julio's Rio Grande Cafe
08.2023 - 10.2023

Cashier/Customer Service Representative

Pike Kitchen - Rangoon Ruby
03.2023 - 08.2024

Assistant Sushi Chef

Fujisan Sushi Franchising Corp.
09.2021 - 07.2023

No Degree - Aerospace Engineering

Pennsylvania State University

High School Diploma -

Richard Montgomery High School

No Degree -

Chesapeake High School STEM Academy

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Shyun Aung