Sian Hall
Tacoma
Summary
Professional hospitality worker with keen eye for detail in customer service operations. Proven ability to handle guest inquiries and resolve issues efficiently. Reliable team player who thrives in dynamic environments, ensuring smooth daily operations and excellent customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Front Desk Clerk / Night Auditor
Wyndham Garden
Ann Arbor, MI
01.2022 - 11.2025
- Handled guest check-ins and check-outs with efficiency and professionalism.
- Closed out records daily, transitioning business to fresh tracking for new business days and resolving discrepancies.
- Achieved guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Respond to all guests request and/ or all emergency situations.
- Updated reservation system with new bookings, cancellations, and modifications as needed.
- Set up morning breakfast for guests in preparation for day's operations.
Housekeeper
University of Michigan Hospital
Ann Arbor, MI
04.2021 - 07.2024
- Maintained high standards of cleanliness and organization in guest rooms and public areas.
- Responded promptly to guest requests, ensuring satisfaction at all times during their stay.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Utilized industry-standard cleaning equipment and chemicals to ensure safety and effectiveness.
Breakfast Attendant
Hyatt Place Hotel
Ann Arbor, MI
02.2020 - 03.2021
- Prepared and presented diverse breakfast offerings to ensure guest satisfaction.
- Maintained cleanliness and organization of dining areas, promoting a welcoming environment.
- Trained new staff on breakfast service protocols and best practices for guest engagement.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
- Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
- Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
Retail Sales Associate
Walmart
Belleville, MI
01.2018 - 01.2020
- Assisted customers with product inquiries and purchase decisions to enhance satisfaction.
- Maintained accurate inventory levels through regular audits and restocking processes.
- Resolved customer complaints promptly, fostering loyalty and repeat business through effective communication skills.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
Team Leader
Burger King
Taylor, MI
11.2015 - 01.2020
- Supervised daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Monitored cash handling procedures to maintain accurate financial records and prevent discrepancies.
- Led team meetings to communicate goals, reinforce company policies, and motivate staff performance.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
Harry S. Truman High School
Michigan06-2017
Skills
- Customer service
- Hospitality services
- Administrative skills
- Time management
- Cash handling
- Payment processing
- Hotel services and hospitality
- Guest services
Certification
- First aid Certification
Timeline
Front Desk Clerk / Night Auditor
Wyndham Garden
01.2022 - 11.2025
Housekeeper
University of Michigan Hospital
04.2021 - 07.2024
Breakfast Attendant
Hyatt Place Hotel
02.2020 - 03.2021
Retail Sales Associate
Walmart
01.2018 - 01.2020
Team Leader
Burger King
11.2015 - 01.2020
High School Diploma -
Harry S. Truman High School