SIANI JONES
Missouri City
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional guest experiences and fostering a welcoming atmosphere. Expertise in managing high-volume guest interactions, ensuring seamless operations, and prioritizing guest satisfaction. Strong interpersonal skills and effective problem-solving abilities contribute to creating memorable experiences for all patrons. Committed to upholding the highest standards of service excellence and driving success in every aspect of the hospitality industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
Red Robin
Pearland, TX
06.2026 - Current
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Resolved customer complaints effectively, ensuring satisfaction and repeat business.
- Participated in team meetings to discuss service improvements and operational efficiency initiatives.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Host
Chili's Restaurant
Pearland, TX
03.2025 - 04.2025
- Adhered to health safety protocols during food preparation and service.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Stay informed about daily specials, new menu items, and promotions.
- Welcomed customers and distributed menus.
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Receptionist
CHELSEA GARDENS
Missouri City, TX
04.2021 - 12.2024
- Take phone messages for guest and nursing staff
- Managed multiple phone lines and facilitated 10+ calls/day with staff, family members, and insurance
- Provided excellent service with a helpful and friendly attitude
- Provided clerical support Via Microsoft Excel and PointClickCare
- Conducted facility tours for potential patients and caregivers.
- Implemented improved filing system for medical records, increasing retrieval speed by streamlining processes.
- Maintained patient records in compliance with HIPAA regulations, ensuring data security and confidentiality.
Sales Associate
RUE21
Pearland, TX
03.2020 - 10.2020
- Greet and assist customers
- Up-sell promotional products
- Cash register operation, drawer count-down
- Maintain floor appearance (recovery)
- Process new merchandise for sales floor
Resident Hall Monitor
Southern University
Baton Rouge, LA
09.2019 - 12.2019
- Ensured compliance with resident hall guidelines.
- Identified necessary repairs, upkeep, and furniture needs for student accommodations.
- Kept detailed household records.
- Conducted regular room inspections to ensure compliance with housing policies.
- Monitored assigned areas for cleanliness and security purposes.
Education
Some College (No Degree) - SCIENCE
Houston Community College
Houston, TXBachelor of Science - Criminal Justice
Prairie View A&M University
Prairie View, Texas05-2027
Skills
- Client engagement
- Cash flow management
- Consistent work performance
- Consistent professional presentation
- Effective multitasking
- Adaptable to change
- Detail-oriented
- Point of sale software
- Organization skills
- Customer service expertise
Certification
Texas Alcohol Bar Commission 2025-03-16
Timeline
Server
Red Robin
06.2026 - Current
Server/Host
Chili's Restaurant
03.2025 - 04.2025
Receptionist
CHELSEA GARDENS
04.2021 - 12.2024
Sales Associate
RUE21
03.2020 - 10.2020
Resident Hall Monitor
Southern University
09.2019 - 12.2019
Some College (No Degree) - SCIENCE
Houston Community College
Bachelor of Science - Criminal Justice
Prairie View A&M University
Portfolio
https://www.linkedin.com/in/siani-jones-913a1b175/