Sianna Jennings
Las Vegas
Summary
Proven in enhancing customer satisfaction and streamlining inventory processes, my tenure at Amazon showcased my adaptability and commitment to efficiency. Expert in customer service and inventory management, I've significantly contributed to policy improvements, leading to heightened customer satisfaction and reduced product loss. My ability to maintain composure and organize effectively underpins my professional achievements.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
CSC Security
08.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
Picker/Inventory Specialist
Fanatics
08.2022 - 12.2022
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
- Used RF scanners to track orders and verify accuracy.
- Verified proper labeling and identification on all orders before shipment.
- Scanned and verified UPC codes for all products to aid in identification.
- Assisted in reducing product damage through careful handling of items during the picking process.
Return Processing Associate
Amazon
01.2022 - 06.2022
- Tracked inventory adjustments resulting from returns and reported data to management for informed decision-making purposes.
- Contributed to the development of more effective return policies, leading to reduced product loss and increased customer satisfaction rates.
- Liaised with shipping department staff to coordinate the timely receipt of returned items for swift processing and resolution.
- Demonstrated flexibility in adapting to evolving business needs, taking on additional responsibilities when required to support overall team success.
Education
GED -
Legacy High School
Las Vegas, NM06-2021
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Customer focus
- Inventory management
Timeline
Customer Service Cashier
CSC Security
08.2023 - Current
Picker/Inventory Specialist
Fanatics
08.2022 - 12.2022
Return Processing Associate
Amazon
01.2022 - 06.2022
GED -
Legacy High School
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