Sianna Kinnibrew
Lawrenceville,GA
Summary
Dynamic hospitality professional with extensive experience. Proven ability to enhance customer satisfaction through exceptional service and effective time management. Skilled in multitasking and team collaboration, consistently delivering memorable guest experiences in high-pressure environments. Adaptable and committed to excellence in guest relations.
Overview
3
3
years of professional experience
Work History
Host
Taco Mac Restaurant
Atlanta, GA
09.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
Applebee's Grill + Bar
Atlanta, GA
07.2022 - 02.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Server
AMC Dine-In
Atlanta, GA
07.2022 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Grayson High School
Atlanta, GASkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
Timeline
Host
Taco Mac Restaurant
09.2024 - Current
Server
Applebee's Grill + Bar
07.2022 - 02.2025
Server
AMC Dine-In
07.2022 - 05.2024
Grayson High School