Summary
Overview
Work History
Education
Skills
References
Timeline
Cashier

Sianna Wilson

San Antonio,TX

Summary

Results-driven professional skilled in time management, customer service, and team leadership. Dependable team member excelling in communication, adaptability, and positive customer experiences while remaining calm under pressure. Proficient in office programs, multi-screen usage, and multi-line phone systems.

Overview

20
20
years of professional experience

Work History

Cashier

Family Dollar
San Antonio, Texas
10.2022 - 06.2025
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.
  • Utilized suggestive selling techniques, increasing add-on sales and improving overall transaction value.
  • Issued receipts, refunds, credits or change due to customers.
  • Ensured cleanliness of checkout area, enhancing customer experience and satisfaction.
  • Handled customer complaints professionally, fostering positive relationships and adherence to company policy.
  • Followed company security procedures for handling large sums of money.
  • Learned roles of other departments to provide coverage and keep store operational.

Prior Authorization Representative

CVS Caremark
San Antonio, TX
10.2017 - 06.2018
  • Contacted insurance carriers to secure authorizations, notifications, and pre-certifications, ensuring timely patient care.
  • Maintained accurate records on all prior authorizations requested, received, and denied.
  • Reviewed medical documentation to ensure compliance with insurance policies.
  • Adhered to Medicare, Medicaid, HIPAA, and private insurance regulations.
  • Clarified patient inquiries to update account information in computer system, enhancing patient experience.
  • Communicated with internal teams to implement updates in policy or procedure for prior authorization process.

Education

Some College (No Degree) - Pharmacy Technician

Brightwood College
San Antonio, TX

Skills

  • Cash handling and point of sale
  • Customer service and support
  • Order processing and fulfillment
  • Inventory management
  • Customer relationship management
  • Data entry
  • Problem solving
  • Call documentation
  • Time management and adaptability
  • Effective communication
  • Active listening
  • Client communication
  • Professional demeanor

References

References available upon request.

Timeline

Cashier

Family Dollar
10.2022 - 06.2025

Prior Authorization Representative

CVS Caremark
10.2017 - 06.2018

Some College (No Degree) - Pharmacy Technician

Brightwood College
Sianna Wilson