Siara Ford
Tampa,FL
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Department Administrator
Hillsborough County Board of County Commissioners
Tampa, Florida
10.2024 - Current
- Provide advanced administrative and technical support to the Director and across Planning, Compliance, Contracts, Fiscal, and Project Management divisions, ensuring smooth coordination and accurate workflow.
- Manage high-volume internal and external communication with County departments, partner agencies, community organizations, and government officials.
- Support housing programs and projects by preparing application files, reviewing documentation, maintaining tracking logs, and ensuring compliance with County requirements.
- Process and confirm closing dates, prepare and track payoff statements, verify checks received, and assist with fiscal documentation for program-related closings.
- Draft, edit, and distribute department-wide communications, including newsletters, announcement emails, resource guides, donation drive notices, and staff event materials.
- Coordinate logistics and lead support for department events, community outreach, resource fairs, internal initiatives, and staff engagement activities.
Event and Entertainment Game Operations, Tampa Bay
Tampa Bay Buccaneers
Tampa, Florida
08.2019 - Current
- Executed events including special guests and volunteers for a capacity up to 65,000 guests.
- Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality standards.
- Collaborated with internal teams to ensure alignment on objectives, strategy, and execution plans.
- Collaborated with marketing department to develop promotional campaigns for upcoming games or seasons.
- Directed event pre-production, production, and post-production schedules in collaboration with sponsors, hosts and partners.
- Directed talent during live broadcasts ensuring that they stayed on script while adhering to the network's standards of quality control.
Disaster Recovery Public Servant
Hillsborough County Board of County Commissioners
Tampa, Florida
10.2024 - 03.2025
- Supported countywide hurricane recovery efforts by coordinating emergency hotel placements for displaced residents across unincorporated Hillsborough County.
- Assessed cases and selected appropriate hotel locations; submitted tax-exempt credit card authorizations, verified billing, and tracked all placement and financial data.
- Coordinated with shelters, Red Cross teams, and partner agencies to transition residents from shelters to hotels, and then into long-term housing assistance.
- Managed and tracked vouchers, reviewed resident documentation for eligibility, and maintained accurate records for audits and program compliance.
- Conducted follow-ups with hotels and residents, resolved issues, ensured accurate occupancy reports, and maintained documentation for emergency management and fiscal reporting.
- Served as a primary point of contact for displaced residents, providing clear communication, compassionate support, and timely routing of cases to the appropriate teams.
Career Coach
Career Sources
Tampa, Florida
04.2024 - 10.2024
- Provided guidance to help clients identify and pursue career paths that match their interests and abilities.
- Assisted clients in developing personal marketing materials such as resumes, cover letters and portfolio pieces.
- Assisted clients with career training, resource applications, and counseling programs to facilitate life enrichment.
- Maintained comprehensive database and file systems of supporting document, test scores and history information.
- Coordinated with vocational training programs to enhance clients' employability skills.
- Traveled to work locations to provide hands-on training, direct supervision and support to participants.
- Tracked and reported on clients' progress towards employment goals using case management tools.
Operations Manager, Customer Experience
KICKZR4US
Tampa, Florida
01.2023 - 04.2024
- Analyzed market trends to identify opportunities for growth and expansion.
- Regularly monitored store performance, identified underperforming stores, and developed strategies to improve their results.
- Performed regular visits at different locations throughout the region in order to inspect operations firsthand.
- Planned promotional events at various locations throughout the region to drive sales growth.
- Conducted regular meetings with store managers to review operational performance metrics.
Store Manager
KICKZR4US
Tampa, Florida
05.2022 - 01.2023
- Oversaw all aspects of merchandising within the store including product placement and display design.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Supervised staff to ensure customer satisfaction and proper performance of duties.
- Created weekly schedules for store employees according to labor laws and budget constraints.
- Managed daily operations of the store, including opening and closing procedures.
Youth Sports Coordinator
Sun Country
Tampa, Florida
08.2019 - 01.2022
- Created promotional materials to advertise upcoming events and activities.
- Performed administrative duties such as filing documents, ordering supplies.
- Facilitated communication between coaches and parents regarding athlete progress.
- Maintained records of team rosters, practice and game schedules, attendance reports.
- Monitored performance of players on an individual basis and provided feedback as necessary.
Training Assistant
Tampa Bay Buccaneers
Tampa, Florida
05.2019 - 08.2021
- Organized equipment inventory and ensured proper maintenance of gear.
- Collaborated with staff to enhance the overall event experience for attendees.
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
- Managed event logistics, including setup and teardown activities.
Education
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL05-2026
High School Diploma -
ZEPHYRHILLS HIGH SCHOOL
Zephyrhills, FL06-2019
Skills
- Project management
- Customer service
- Event coordination
- Time management
Timeline
Department Administrator
Hillsborough County Board of County Commissioners
10.2024 - Current
Disaster Recovery Public Servant
Hillsborough County Board of County Commissioners
10.2024 - 03.2025
Career Coach
Career Sources
04.2024 - 10.2024
Operations Manager, Customer Experience
KICKZR4US
01.2023 - 04.2024
Store Manager
KICKZR4US
05.2022 - 01.2023
Event and Entertainment Game Operations, Tampa Bay
Tampa Bay Buccaneers
08.2019 - Current
Youth Sports Coordinator
Sun Country
08.2019 - 01.2022
Training Assistant
Tampa Bay Buccaneers
05.2019 - 08.2021
Associate of Arts - Business Administration And Management
Hillsborough Community College
High School Diploma -
ZEPHYRHILLS HIGH SCHOOL