Siara Powell
Waxahachie
Summary
Results-driven Renewal Sales Specialist with a strong background in boosting customer retention and growth. Possess strong negotiation skills, deep understanding of customer relationship management, and an ability to identify opportunities for upselling and cross-selling. Known for maintaining high levels of customer satisfaction while consistently meeting and exceeding sales goals. Demonstrated history of making significant impacts by increasing renewal rates and overall revenue growth.
Overview
6
6
years of professional experience
Work History
Renewal Sales Specialist
Reliant Energy
Irving
08.2018 - 01.2025
- 6 to 7 years of renewal experience.
- 6 to 7 years of sales experience.
- Craft the best home protection plan to meet customers' continual needs
- Establish rapport, and provide the ultimate customer experience in every conversation.
- Performed administrative tasks associated with renewals.
- Resolved complex issues related to billing discrepancies or service outages.
- Negotiated terms of agreements with existing customers.
- Facilitated communication between internal teams throughout the renewal cycle.
- Collaborated with marketing team to develop promotional strategies for renewals.
Education
High School Diploma -
Wilmer-Hutchins High School
Dallas05-2015
Skills
- Contract negotiation
- Customer relationship management
- Renewal forecasting
- Sales strategy development
- Persuasive communication
- Billing resolution
- Active listening
- Data analysis
- Proactively addressing concerns and overcoming objections
- Time management
References
References available upon request.
Timeline
Renewal Sales Specialist
Reliant Energy
08.2018 - 01.2025
High School Diploma -
Wilmer-Hutchins High School
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