Enthusiastic hospitality professional with experience in high-pressure environments. Proficient in beverage crafting and alcohol awareness, committed to enhancing guest satisfaction through effective service and teamwork.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cocktail Waitress
Shadow Caberet
Pompano Beach, FL
01.2024 - Current
Provided exceptional customer service to enhance guest experiences and ensure satisfaction.
Managed multiple drink orders efficiently in high-pressure environments.
Collaborated with bartenders to maintain inventory accuracy and timely restocking of supplies.
Assisted in training new staff on menu offerings and service protocols.
Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
Hostess
Vivid Caberet
New York, NY
02.2021 - 01.2024
Greeted and seated guests promptly, ensuring a welcoming atmosphere.
Managed reservations and waitlists efficiently, optimizing table turnover.
Collaborated with servers and kitchen staff to enhance guest experience.
Trained new host staff on operational procedures and customer service standards.
Developed tailored experiences based on client preferences, improving overall engagement.
Waitress Supervisor
Moe's Bagels
Hallandale, FL
05.2019 - 02.2021
Supervised daily operations to ensure efficient service and high customer satisfaction.
Trained and mentored new staff on menu offerings and service standards.
Coordinated team schedules to optimize labor resources and maintain coverage during peak hours.
Implemented process improvements that enhanced workflow efficiency in the dining area.
Resolved customer complaints promptly to maintain positive dining experiences and repeat business.