Siarra Laizer
Norwich,Connecticut
Summary
Dynamic retail professional with a proven track record in managing store operations and driving sales to exceed business objectives. Expertise in fostering team collaboration and adapting to fast-paced retail environments, ensuring seamless operations and exceptional customer experiences. Strong skills in inventory management, customer service, and staff training contribute to building high-performing teams and achieving sustainable growth. Prepared to leverage extensive leadership experience to elevate store performance and enhance overall profitability.
Overview
11
11
years of professional experience
Work History
Store Lead
Wal-Mart Supercenter
North Windham, CT
04.2024 - Current
- Directed inventory management initiatives to enhance accuracy and streamline product availability across store operations.
- Championed team engagement strategies that fostered a positive work environment and improved overall employee retention.
- Implemented data-driven sales forecasting processes to optimize budgetary reporting and drive informed decision-making.
- Led compliance training sessions for staff, ensuring adherence to food safety and alcohol service standards.
- Coordinated weekly meetings to promote cross-functional collaboration and share best practices among team members.
- Developed conflict resolution protocols that empowered team members to address issues effectively within the store environment.
- Analyzed scheduling patterns to improve workforce allocation, enhancing productivity while reducing operational costs.
- Improved AES survey results YOY by 12%, reduced overall YOY turnover by 20%.
- Increases sales revenue YOY through digital platforms increasing stores penetration of digital sales to 14%, operating at 110% digital sales growth.
Asset Protection Manager
Wal-Mart Supercenter
Brooklyn, CT
09.2023 - 04.2024
- Monitored inventory levels to identify shrinkage trends and prevent loss effectively.
- Conducted safety audits to enforce compliance with company policies and regulations.
- Collaborated with law enforcement on theft investigation and incident documentation processes.
- Utilized surveillance technology to monitor store activity and deter potential theft incidents.
- Analyzed data trends to inform strategies for reducing inventory discrepancies effectively.
- Trained staff on asset protection procedures to enhance store security awareness.
- Contributed to overall store reduction in shrink results YOY by $1.2 million and reduced shrink by 4 Bps.
- Increased store apprehensions and detentions by 230% YOY.
Academy Coach
Wal-Mart Supercenter
Coventry, RI
06.2022 - 09.2023
- Developed training programs to enhance team members' product knowledge and customer service skills.
- Coordinated onboarding processes for new hires, fostering a smooth transition into roles.
- Enhanced team performance by implementing feedback mechanisms that improved communication and collaboration.
- Streamlined training materials, increasing accessibility and effectiveness for diverse learning styles.
- Utilized various digital platforms to deliver engaging instructional content for employees effectively.
- Facilitated workshops to promote best practices in store operations and employee engagement.
- Provided training and certifications for promotions to over 700 internal and external associates.
Food and Consumables Coach
Wal-Mart Supercenter
Jewett City, CT
08.2018 - 06.2022
- Directed team training sessions that enhanced employee engagement and improved overall customer service delivery.
- Championed performance evaluations to provide constructive feedback, fostering continuous growth among team members.
- Implemented streamlined onboarding processes that facilitated quicker integration of new hires into store operations.
- Analyzed customer feedback data to identify trends, leading to targeted improvements in product offerings.
- Fostered a culture of accountability by establishing clear expectations and performance standards for team members.
- Utilized digital learning platforms to deliver effective training programs tailored to diverse employee needs.
- Increased total box sales by 8% YOY consistently, while improving fresh area sales by 10-18% respectively.
Assistant General Manager
Aroogas Sports Bar and Grille, Mohegan holding
Uncasville, CT
09.2015 - 08.2018
- Resolved systematic reporting issues in inventory programs, significantly improving accuracy of inventory usage reporting to sales and purchases. Achieved promotion to assistant general manager due to successful program rectification and relocated to Flagstaff store in Uncasville, Connecticut.
- Assisted in recruiting and onboarding new employees. Supported training initiatives to enhance employee skills. Contributed to retention efforts by fostering a positive work environment.
- Evaluated and managed weekly inventory expenditures and scheduling to enhance operational efficiency.
- Oversaw food safety initiatives and conducted thorough inspections to uphold compliance standards. Led training programs on alcohol service regulations to enhance team knowledge and performance. Championed continuous improvement in safety practices across operations.
- Sales forecasting and budgetary reporting and compliance.
- Demographic research and product developm
- Utilized various web-based and communication software for store and company meetings and systems integration.
- Conflict resolution and peer mediation management.
- Additional previous experiences available upon request.
Education
Bachelor of Arts - Pyschology, Minor: Criminal Justice
University of Connecticut
Storrs, CT05-2009
Skills
- Strong interpersonal & communication skills
- MS Office Suite
- Workday Applications
- Ability to work collaboratively as part of a team
- Problem Solving
- Leadership
- Strong attention to detail
- Excellent Organizational skills
- Resilient in challenging environments
- Hiring and onboarding
- Staff training and development
- Scheduling and time management
Timeline
Store Lead
Wal-Mart Supercenter
04.2024 - Current
Asset Protection Manager
Wal-Mart Supercenter
09.2023 - 04.2024
Academy Coach
Wal-Mart Supercenter
06.2022 - 09.2023
Food and Consumables Coach
Wal-Mart Supercenter
08.2018 - 06.2022
Assistant General Manager
Aroogas Sports Bar and Grille, Mohegan holding
09.2015 - 08.2018
Bachelor of Arts - Pyschology, Minor: Criminal Justice
University of Connecticut