Shanna Cruz
Buckeye,AZ
Summary
Dedicated retail leader with over 18 years of experience in store operations. Committed to driving operational efficiency and to exceed customer expectations. Skilled in inventory management, staff training, and customer service. Reliable and driven to exceed team goals.
Overview
26
26
years of professional experience
Work History
Store Lead
Aldi Foods
Phoenix, AZ
05.2024 - 05.2025
- Organized product displays to enhance customer accessibility and shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Trained new staff on store policies, procedures, and effective customer interaction techniques.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Retrieved items for customers and verified prices.
- Operated cash register to accurately process and record customer payments.
Manager
Costco
Phoenix, AZ
02.1999 - 12.2021
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led team training to improve employee performance and operational efficiency.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Monitored team members to streamline checkout procedures and reduce wait times.
- Trained new staff on operational guidelines and customer service best practices.
- Handled customer complaints proactively, ensuring satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
North High School
Phoenix, AZ05-1996
Skills
- 18 years experience in retail store operations
- Strong communication and interpersonal skills
- Problem-solving abilities
- Multitasking
- Positive customer engagement
Timeline
Store Lead
Aldi Foods
05.2024 - 05.2025
Manager
Costco
02.1999 - 12.2021
High School Diploma -
North High School