Summary
Overview
Work History
Education
Skills
Languages
Timeline
OperationsManager

Kevin Fragoso

Brooklyn,NY

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

9
9
years of professional experience

Work History

Chief Operations Officer

GUAMAN FRAGOSO GROUP
09.2023 - Current
  • In charge of overseeing daily operations and managing projects and services.
  • Supported business growth through strategic planning and process development.

Operations Manager

The Elk
02.2021 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Bartender

Black Forrest Brooklyn
02.2018 - 03.2020
  • Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
  • Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.

Lead Barista

Fred's At Barneys New York
03.2017 - 01.2018
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Barista

Balthazar Bakery
05.2016 - 03.2017

Education

Bachelor of Science - Sociology

Hunter College of The City University of New York
New York, NY
12.2024

Skills

  • Staff Training
  • Cost Containment
  • Staff Management
  • Workflow Planning
  • High-Pressure Environments
  • Superb Time Management Skills

Languages

Spanish
Native or Bilingual

Timeline

Chief Operations Officer

GUAMAN FRAGOSO GROUP
09.2023 - Current

Operations Manager

The Elk
02.2021 - Current

Bartender

Black Forrest Brooklyn
02.2018 - 03.2020

Lead Barista

Fred's At Barneys New York
03.2017 - 01.2018

Barista

Balthazar Bakery
05.2016 - 03.2017

Bachelor of Science - Sociology

Hunter College of The City University of New York

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