Siboney Guerra
Pembroke Pines
Summary
Motivated Food Server skilled in building loyal customer following by greeting guests, recalling names of repeat customers, and consistently providing excellent dining experience. Menu expert, adept at helping guests make selections based on food preferences. Friendly and customer-focused with strong interpersonal talents and POS system proficiency. Comfortable working independently and as part of team. Works well in fast-paced, high-volume environment.
Overview
14
14
years of professional experience
Work History
Server Supervisor
One Lebanese Cuisine
01.2022 - 06.2025
- Trained new servers on company policies, procedures, and best practices for exceptional guest service.
- Demonstrated strong attention to detail when handling cash transactions, ensuring accurate billing for customers'' meals while maintaining security measures at all times.
- Successfully resolved customer complaints, ensuring repeat business and positive dining experiences.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Maintained a clean, safe, and organized work environment by adhering to hygiene standards and restaurant policies.
- Consistently met or exceeded sales targets by effectively promoting daily specials and suggesting appropriate meal pairings.
- Handled high-pressure situations with grace and professionalism, ensuring guests'' needs were met efficiently while maintaining a calm demeanor.
Server
Mesa de Norte Italian Restaurant
10.2016 - 11.2021
- Uphold high sanitation and safety standards while delivering and serving food.
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Took orders, made drinks, served food, and provided refills for guests.
- Handled multiple tables at once with high service quality.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Used POS system to accurately input orders and process payments.
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations.
Server
Red Lobster
03.2018 - 11.2018
- Assisted guests with making menu choices and took note of special requests.
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Greeted all guests with smile and friendly greeting.
- Handled multiple tables at once with high service quality.
- Entered orders, delivered food and beverages, and processed payments.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations.
Server
Latinos y Más Restaurant
11.2011 - 10.2016
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors.
- Uphold high sanitation and safety standards while delivering and serving food.
- Fostered fun atmosphere and family-style work environment.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Took orders, made drinks, served food, and provided refills for guests.
Education
Associate of Arts -
Dr Jose Matias Delgado
11.2000
High School Diploma - undefined
Salvadoreño Alemán
11.1997
Skills
- Specials promotion
- Suggestive selling
- Wine pairings
- Quality control
- Food delivery
- Food inspection
- Food handling
- Safe alcohol service
- Order management
- High-volume dining
- Table resetting
- Table setting
- Menu memorization
- Process payments
- Recommend menu items
- Upselling
Languages
English
Full Professional
Timeline
Server Supervisor
One Lebanese Cuisine
01.2022 - 06.2025
Server
Red Lobster
03.2018 - 11.2018
Server
Mesa de Norte Italian Restaurant
10.2016 - 11.2021
Server
Latinos y Más Restaurant
11.2011 - 10.2016
High School Diploma - undefined
Salvadoreño Alemán
Associate of Arts -
Dr Jose Matias Delgado
Similar Profiles
Ritika SheelRitika Sheel
Cook at Byblos Indian and Lebanese CuisineCook at Byblos Indian and Lebanese Cuisine
MOHAMMED ELSHARAWYMOHAMMED ELSHARAWY
Restaurant Manager at Zou Zou Turkish&Lebanese Cuisine Dubai MallRestaurant Manager at Zou Zou Turkish&Lebanese Cuisine Dubai Mall
Ahmad YoussefAhmad Youssef
Customer service cashier at lebanese cuisineCustomer service cashier at lebanese cuisine
Ashley Kimberly CalderonAshley Kimberly Calderon
Front Desk Concierge at Planned Companies/ GSSFront Desk Concierge at Planned Companies/ GSS
Mason CunninghamMason Cunningham
Paramedic at AMRParamedic at AMR