Sicoia Jessup

(SHORT CONTRACT JOB)

Processed benefit applications, cases for The Johnson and Johnson product assistance program for free products depending on your insurance and your financial circumstances. Using AI technology along with confirming healthcare practitioner information on patient accounts , we would determine if the patient was eligible for our program or not.

Oversaw daily patient check-ins and check-outs for various mental health therapies. Facilitated effective communication among therapists, healthcare providers, and psychiatrists using Teams and Webex. Coordinated outreach to insurance companies and patients through phone calls. Managed appointment updates and cancellations in response to last-minute changes and emergencies. Streamlined office organization across both floors while addressing daily operational requirements.

Coordinated scheduling and rescheduling of veterans appointments. Communicated with providers regarding insurance claim concerns on a daily basis. Managed outbound and inbound calls to address all needs effectively.

Assisted clients such as Duke Energy and Goldman Sachs with account management and customer service inquiries. Supported cross-selling and upselling of additional services based on client needs.

Oversaw courthouse security operations to uphold regulatory standards. Coordinated safe transport of judges, government officials, inmates, and faculty throughout the facility. Managed access points to ensure safety and security. Communicated with authorities during emergency situations to facilitate prompt responses.

Oversaw security operations for governor's grounds on an hourly basis. Managed access to neighboring production companies and doctor's offices, ensuring safety upon tenant departure. Addressed tenant requests promptly while on duty. Conducted perimeter surveillance to prevent disturbances. Evaluated alarm and sprinkler systems, coordinating with authorities when required.