Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sicong Zhu

Sicong Zhu

Bronx,NY

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Izumi Japanese Restaurant. Proven ability to enhance guest engagement and satisfaction through effective communication and menu memorization. Strong work ethic and cash handling expertise contribute to maintaining high cleanliness standards and a positive dining experience.

Overview

8
8
years of professional experience

Work History

Server

Izumi Japanese Restaurant
02.2025 - Current

Standing front desk taking phone call,and doing cashier as well,talk to customers if they have any questions,host and sit customers,serving drinks and give them some time take a look on the manu,I’m really good at talking and introducing products.

Manager

Sakana Asian Fusion
05.2021 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Flyer Distributor

Long Island Business Institute
10.2016 - 09.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Server

Fugu Sushi
09.2019 - 04.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Associate Of Business Administration - Business Administration

Long Island Business Institute
Flushing, NY
06.2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • Team collaboration
  • Sales expertise

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Chinese (Cantonese)
Professional Working

Timeline

Server

Izumi Japanese Restaurant
02.2025 - Current

Manager

Sakana Asian Fusion
05.2021 - 02.2025

Server

Fugu Sushi
09.2019 - 04.2021

Flyer Distributor

Long Island Business Institute
10.2016 - 09.2018

Associate Of Business Administration - Business Administration

Long Island Business Institute
Sicong Zhu