Dedicated professional with extensive experience in customer service and conflict resolution, driving high customer satisfaction and loyalty. Skilled in effective communication and collaboration, fostering positive work environments. Proactive problem-solver with a flexible schedule, responsive to changing needs while aligning with organizational goals.
Skills
Customer service
Warehouse logistics
Communication proficiency
Phone communication
Customer communication
Call center experience
Written and verbal
Verbal and written communication
Active listening
Interpersonal skills
Works under pressure
Time management
Teamwork
Attention to detail
Computer operation
Written communication and verbal communication skills
Microsoft Office
Adaptability
Microsoft PowerPoint
Powerpoint.
Spreadsheet skills
Client assistance
Cash transaction processing
Sanitation practices
Arithmetic skills
Load & unload
Pallet jack
Manufacturing
Customer training
Hands-on training
Written communication
Critical thinking
Inventory management
Material handling
Office software proficiency
Work History
Order Selector
3 Years 10 Months
Bozzuto’s | 12.2022 - Current
Operated electric pallet jack to efficiently locate items in warehouse
Used headset to communicate order instructions clearly
Stacked 50-150 items on pallet jack for optimal order fulfillment
Bubble wrapped and prepared orders for timely dispatch to grocery stores.
Inventory control quality assurance
2 Years 5 Months
Amazon | 07.2020 - 12.2022
Counted items accurately
Performed inventory counts in bins
Scanned and tracked inventory in bins to support efficient stock management.
Food And Beverage Expert
10 Months
Target | 09.2019 - 07.2020
Have the ability to properly read locations of items and place them on the store floor
Removed defective items from the sales floor to maintain product quality.
Moved excess inventory to the stock room to maximize display space on the sales floor.
Replaced outdated price tags on products to ensure customers received correct pricing information.
Installed promotional signs in the aisles to highlight current sales and discounts.
Reported missing items on the sales floor to management for inventory tracking.
Assisted customers on the sales floor by answering questions and providing product information.
Merchandising/Receiving -Seasonal
1 Year 2 Months
Macys | 07.2018 - 09.2019
Maintained selling room presentations and restocked inventory regularly to enhance customer experience.
Tagged clothing items with appropriate brand labels and pricing tags in retail environment. according to specific brands and prices using different tags.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Cashier
3 Months
Shaw’s Supermarket | 10.2017 - 01.2018
Executed point-of-service (POS) computer system for efficient order processing
Delivered exceptional customer service during high-volume, fast-paced operations
Oversaw product inventory of Deli to ensure optimal stock levels throughout shift.
Demonstrated effective time management skills in fast-paced environments.
Food Prep
3 Months
Nelly’s Fine Foods | 07.2016 - 10.2016
Packaged food and labeled boxes for distribution.
Promoted health and safety by maintaining cleanliness in workspaces.
Improved operational efficiency by effectively managing food prep tasks and kitchen organization.