Siddiq Almasudi
The Bronx,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
1983
1983
years of post-secondary education
Work History
Customer Service Representative
Samuels Real Estate
New York, New York
04.2019 - Current
- Prepare contracts and coordinate activities as needed.
- Answer the phone and make an appointment for intend
- Managed customer accounts and maintained accurate property records in the database.
- Resolved client complaints by providing timely solutions and effective communication.
Teachers assistance
Coop city school
New York, Ny
04.2017 - 05.2025
- Provided assistance with snack preparation according to health regulations guidelines.
- Managed help desk ticketing system used by staff members to request technical assistance.
- Facilitated communication between teachers, parents, and other professionals to ensure student success.
- Provided assistance to the lead teacher with individual and small group instruction.
Front Desk Medical Receptionist
Dr. Samuel walters
New York, NY
02.2005 - 04.2008
- Managed patient check-in and check-out processes for efficient office flow.
- Scheduled appointments using electronic health record software to optimize physician's time.
- Handled patient inquiries and provided information about services offered by the practice.
- Coordinated insurance verification and collected necessary patient information prior to visits.
- Maintained organized medical records and ensured compliance with privacy regulations.
- Assisted in managing office supplies and maintained a clean reception area for patients.
- Communicated effectively with medical staff to facilitate seamless patient care coordination.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Called patients to confirm scheduled appointments and obtain additional details.
- Greeted patients, verified insurance information and collected copays.
- Checked patients in and out for appointments and collected co-payments.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
- Provided customer service to patients including answering questions about treatments or services offered by the practice.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
Education
Moggotty High School
Jamaica , WIAssociate of Science -
Bronx Community College
Bronx, NYBachelor of Science - Pharmaceutical Sciences
SUNY Buffalo State
Buffalo, NYSkills
- Contract preparation
- Customer account management
- Complaint resolution
- Appointment scheduling
Timeline
Customer Service Representative
Samuels Real Estate
04.2019 - Current
Teachers assistance
Coop city school
04.2017 - 05.2025
Front Desk Medical Receptionist
Dr. Samuel walters
02.2005 - 04.2008
Moggotty High School
Associate of Science -
Bronx Community College
Bachelor of Science - Pharmaceutical Sciences
SUNY Buffalo State