Sideana Greene
Altoona
Summary
•Hardworking professional with experience in office operations, administrative support, and customer service.
• Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Reliable worker with excellent communication, time management, and computer skills.
Overview
20
20
years of professional experience
Work History
Member Support Representative
Emblem Credit Union
Gadsden
02.2025 - Current
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services available.
- Resolved member complaints through effective communication and problem-solving.
- Assisted customers with the navigation of the company's website and mobile app.
- Managed high call volumes and live chats while maintaining customer satisfaction standards.
Co-Owner/ Bookkeeper
The Greene Ranch LLC
Altoona
12.2019 - Current
- Responsible for all supply orders for livestock and purchase orders for farm foreman
- Daily responsibility of budget reports and profitability analysis
- Quality assurance of livestock and coordinating transport nationwide
- Evaluation of livestock, supplies and equipment maintenance to maximize profit and reduce loss per head.
Member Experience Advocate
Avadian Credit Union
Birmingham
08.2024 - 02.2025
- Communicated with customers via telephone or email to obtain additional documentation required for loan processing.
- Verified cash deposits and withdrawals against bank documents.
- Assisted customers with inquiries and resolved any customer complaints or discrepancies.
- Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
Floating Retail Banker
BB&T Bank/Truist
Gadsden
03.2017 - 12.2019
- On-call Monday through Saturday weekly to provide employee coverage as needed across North Central Alabama
- Processed daily client transactions, including deposits, withdrawals, money transfers, loan payments and authorization of Cashier's Checks
- Assisted clients in opening and closing of checking and savings accounts, credit card accounts, personal loans and mortgage products.
Financial Services Mentor/ Marketing Coordinator
Regions Bank
Gadsden
03.2013 - 06.2016
- Established and opened new customer accounts including, checking, savings, lines of credit and mortgage products
- Executed the loan origination process, including ordering credit reports, appraisals, preliminary title reports, UCC searches, environmental reports, insurance information and flood certificates
- Promoted financial literacy through educational presentations to various organizations
- Certified Mentor for all new hire company employees for the North Alabama region
- Exceeded quarterly company sales goals by an average of 112%; Recognized division wide for 97% successful loan closing.
Financial Services/ Retail Banker
Cadence Bank, N.A, Superior Bank
Gadsden
03.2011 - 03.2013
- Advised customers on various banking products and services such as loans, investments, and credit cards.
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Participated in community outreach events to promote awareness of the bank's services.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
Titlemax Inc
Collections Manager/ Assistant Store Manager
Gadsden
04.2006 - 02.2010
- Managed collections team ensuring timely follow-up on outstanding accounts.
- Developed strategies to improve debt recovery and reduce delinquency rates.
- Trained and mentored staff on best practices in collections procedures.
- Communicated directly with customers to negotiate payment plans and settlements.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Determined necessary repossessions on delinquent accounts.
- Evaluated personal asset disposition alternatives including reaffirmation agreements, redemption agreements, abandonment agreements.
Education
Completed Coursework Towards Paralegal In Criminal And Civil Law -
Gadsden State Community College
01-2016
Completed Coursework Towards Associate Of Applied Science In Education Administration -
Gadsden State Community College
01-2008
Completed Coursework Towards Bachelor Of Arts In Elementary Education -
Jacksonville State University
01-2006
Completed Coursework Towards Bachelor Of Science In Registered Nurse -
Gadsden State Community College
01-2005
High School Diploma -
Glencoe High School
Glencoe, AL05-2003
Timeline
Member Support Representative
Emblem Credit Union
02.2025 - Current
Member Experience Advocate
Avadian Credit Union
08.2024 - 02.2025
Co-Owner/ Bookkeeper
The Greene Ranch LLC
12.2019 - Current
Floating Retail Banker
BB&T Bank/Truist
03.2017 - 12.2019
Financial Services Mentor/ Marketing Coordinator
Regions Bank
03.2013 - 06.2016
Financial Services/ Retail Banker
Cadence Bank, N.A, Superior Bank
03.2011 - 03.2013
Titlemax Inc
Collections Manager/ Assistant Store Manager
04.2006 - 02.2010
Completed Coursework Towards Paralegal In Criminal And Civil Law -
Gadsden State Community College
Completed Coursework Towards Associate Of Applied Science In Education Administration -
Gadsden State Community College
Completed Coursework Towards Bachelor Of Arts In Elementary Education -
Jacksonville State University
Completed Coursework Towards Bachelor Of Science In Registered Nurse -
Gadsden State Community College
High School Diploma -
Glencoe High School