Brianna Presley
Fort Lauderdale
Summary
Detail-oriented Compliance Specialist experienced in fraud prevention, customer support, and security management. Achieved operational efficiency through effective handling of confidential information and accurate data processing in fast-paced environments. Focused on enhancing organizational brand by adapting to challenges and delivering exceptional support in diverse settings.
Overview
3
3
years of professional experience
Work History
Member Support Representative
NationsBenefits
Plantation
09.2024 - Current
- Assisted members with benefits, eligibility, and account inquiries, ensuring strict confidentiality and high satisfaction.
- Processed claims and service requests efficiently and accurately.
- Processed sensitive member information with accuracy to support member trust and data integrity.
- Researched and resolved account issues following company policies.
- Maintained detailed records and performed accurate data entry to uphold compliance and operational efficiency.
- Met quality and productivity expectations in a high-volume environment.
Credit Card Fraud Representative
Teleperformance
Fort Lauderdale
01.2024 - 09.2024
- Investigated potentially fraudulent account activity to safeguard customer assets.
- Resolved fraud-related customer concerns professionally.
- Communicated with customers to clarify discrepancies and resolve issues.
- Resolved fraud-related customer concerns to enhance client trust and satisfaction.
- Documented investigations accurately.
- Communicated with customers to clarify discrepancies, ensuring accurate resolution of issues.
Cashier
BJ’s Wholesale Club
Hollywood
04.2023 - 01.2024
- Processed customer transactions efficiently at the register.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout area.
- Worked efficiently under pressure while maintaining attention to detail and accuracy.
- Resolved customer complaints with professionalism and empathy.
Education
Dillard High School
Fort Lauderdale, FloridaSkills
- Customer Support
- Communication
- Conflict Resolution
- Team Collaboration
- Attention to Detail
- Time Management
- Data Management
- Data Processing
- Documentation
- Critical Thinking
- Decision Making
- Microsoft Office
- Confidentiality
Timeline
Member Support Representative
NationsBenefits
09.2024 - Current
Credit Card Fraud Representative
Teleperformance
01.2024 - 09.2024
Cashier
BJ’s Wholesale Club
04.2023 - 01.2024
Dillard High School